Sales Support Specialist - International
Sales Support Specialist - International
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Job Description
Why join us
Because NaughtOne dont make furniture for your home you probably dont know us. But LinkedIn Google and Adobe do because they all have our designs in their workplaces.
The NaughtOne team are just as unique as the furniture we create and if you come to work with us youll be joining a global business with a Yorkshire spirit. We have colleagues all over the world because the world is our customer but our personality reflects our home: down-to-earth friendly and honest.
Weve received numerous accolades including The Queens Award for Enterprise for International Trade and that makes us proud. Weve always cared deeply about sustainability and were always looking for ways to do more and have a stronger impact. We dont do it because its good for business we do it because its the right thing.
If any of that makes you curious good because curious people thrive at NaughtOne. Perhaps youll be thriving at NaughtOne soon.
Sales Support Specialist International (UK Based)
Purpose
The Sales Support role is a pivotal part of the NaughtOne International Sales Team directly supporting our sales representative across Europe Middle-East Asia and Africa. This position focuses on delivering an exceptional client experience throughout the sales process by providing accurate timely and tailored support.
You will serve as the critical link between clients sales teams and internal operationsensuring that all quotations product information and project documentation align with client expectations and brand standards. Beyond administrative duties youll play an active role in supporting regional sales growth responding proactively to opportunities streamlining communications and helping to resolve project-related issues during the active selling phase.
This role requires a service-oriented mindset commercial awareness and a keen attention to detail to uphold our commitment to client satisfaction timely project delivery and continued market growth.
Responsibilities / Key Deliverables
Respond to client enquiries and generate priced proposal documents
Support bids & tender submissions
Create quotations quickly and efficiently ensuring overall accuracy
Review client specifications co-ordinate proposal efforts with sales team members to develop an accurate and complete solution offering which meets the clients specifications.
Participating in customer discussions as required to provide sales support and developing an understanding of expectations in order to meet and exceed requirements to maximise the customer experience
Provide excellent customer service as the frontline contact with our clients and provide administrative support to the sales team enabling the team to maximise sales and improve the customer experience.
Answering and dealing as appropriate with general sales sales leads and queries
Qualifications Skills and Experience
- Post-secondary education preferred (A-levels associate degree or equivalent); strong foundational skills in English and Mathematics essential
- Proven experience in a client-facing customer service or sales support role preferably within a design-led B2B environment
- Strong interpersonal and communication skills with the ability to collaborate effectively across internal teams and external partners
- Demonstrated ability to build and maintain trusted relationships with clients understanding their needs and delivering thoughtful responsive support
- High level of accuracy and attention to detail with the ability to interpret and communicate technical information clearly
- Proactive problem-solver with a calm solution-focused approach to client queries and project challenges
- Technologically competent with strong working knowledge of Microsoft Office; experience with Microsoft Dynamics NAV or a similar ERP/CRM system highly desirable
- Comfortable navigating complex processes and systems with a mindset for continuous improvement
- Exceptionally organised with the ability to prioritise workload manage multiple requests and meet deadlines in a fast-paced environment
- Empathetic and client-centric approach; committed to delivering a positive and professional experience throughout every stage of the sales process
- Self-motivated and dependable with a strong sense of accountability and initiative
Dimension of role
Based from the NaughtOne head office in Harrogate this is a permanent position reporting to the Senior Customer Experience Specialist (International). As part of a wider team of 9 the role holder will be expected to collaborate closely with the Operations function as well as the NaughtOne Sales teams.
We support hybrid working. Company culture relationships and collaboration are really important to us so well encourage you to spend the majority of your time on site.
Who We Hire
At NaughtOne we believe in keeping things simple. So simply put we hire qualified applicants representing a wide range of backgrounds and abilities we are committed to equal opportunity employment. We honour and celebrate peoples individuality diversity and this inclusive environment we thrive together creating endless opportunities for us all to shine. Here you can bring your whole self to work.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Intern
Employment Type
Full-Time
