Lead Service Now Developer

At Oshkosh we build serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe is critical in building and keeping communities clean and helps people do their jobs every day.

As a ServiceNow Lead Developer you will serve as a technical leader within our Digital Technology team responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable secure and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement innovation and building a culture based on the DT Competencies of customer obsession agility results and entrepreneurship as well as the Oshkosh leadership traits.

YOUR IMPACT

• Lead the design development and implementation of ServiceNow solutions tailored to business requirements.

• Drive platform enhancements through ServiceNow upgrades and new feature implementations including participation in semi-annual upgrades.

• Advanced knowledge of ServiceNow modules like ITAM ITOM to drive best practices and efficiencies

• Provide prompt and effective support for day-to-day platform operations addressing incidents root cause analysis and long-term resolution.

• Collaborate with stakeholders to analyze requirements propose solutions and translate business needs into technical deliverables.

• Advanced experience with SDLC or Agile methodologies ensuring on-time within-budget delivery.

• Document architectural designs data flows code and configurations to maintain traceability and platform integrity.

• Partner with ITOM ITAM and CMDB experts to enhance discovery automation and asset management capabilities.

• Ensure platform performance data quality and compliance with security standards.

• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI

• Consult with business partners on best practices integrating across systems through REST SOAP JSON and APIs standards

• Partner with cross-functional stakeholders and business leads to educate present and showcase design impacts and innovation.

• Function as an agent for change in the process optimization and strategic planning for technology and business innovation

MINIMUM QUALIFICATIONS

• Five (5) or more years of ServiceNow development or implementation experience

• ITIL COBIT financial planning budgeting business acumen

• Written and verbal communication customer service stakeholder alignment relationship building problem solving critical thinking leadership coaching delegation design thinking

STANDOUT QUALIFICATIONS

• Bachelors degree in Computer Science Information Technology or related field

• 7 years of experience managing enterprise IT platforms including ServiceNow and/or integrations platforms like Boomi

• Proven experience leading ServiceNow Implementations and custom development

• Knowledge of ITIL DevOps and Agile Methodologies

• Experience in AI/ML driven automation and self service solutions

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Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.