Housekeeping Supervisor

Join usas a Floor Housekeeper at 45 Park Lane Hotel recognised as one of The SundayTimes Top 10 Best Places to Work for in 2024 & 2025 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build andnurture a culture where inclusiveness is part of our DNA reflected in ourvalues of passion personality respect working together and creativity. Webelieve that a variety of perspectives enriches our culture and drives oursuccess.

We careabout your career and are proud to have the absolute best people in theindustry.

When youjoin us as a Floor Housekeeper at 45 Park Lane Hotel you will have a uniqueopportunity to excel in your field. You will learn from your fellow Legends andour award-winning learning academy to achieve the highest standards in craftservice and leadership.

Whatyoull do

As a FloorHousekeeper youll enjoy your work and take pride in delighting our guests:

• You will be responsible for overseeing the day-to-day operations of the housekeeping department with a particular focus on VIP room inspections and preparation. You will play a key role in maintaining the highest standards of cleanliness presentation and service throughout guest areas.
• You will conduct daily room inspections with a special emphasis on VIP accommodations ensuring adherence to quality and brand standards.
• You will supervise and support housekeeping staff monitoring individual performance and providing regular coaching to enhance productivity and service quality.
• You will deliver training to line-level staff and porters on health and safety protocols standard operating procedures and departmental processes.
• You will collaborate closely with the Deputy Executive Housekeeper reporting directly and executing daily assignments and tasks as directed.
• You will utilize strong administrative and organizational skills to manage schedules maintain records and support operational efficiency. Your leadership and attention to detail will be essential in ensuring a high standard of guest satisfaction and team performance

Theitems shared are the essence of a day in the life of a Floor Housekeeper butwell make sure you are provided with specifics on how we care for our hotel.

Theoperational hours of work are shift-based and may be subjected to change. Thesecurrently set as:

Mondayto Sunday: starting as early as 7.30am and last shift finishes at 23.00pm whencovering the evening floor housekeeper shift

Whatyoull bring

EssentialSkills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing bending and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.

PreferredSkills

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small problems
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.
  
  

Whatyoull get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.
• Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events:Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus:Earn a 1000 bonus when you recommend a friend.
• Well-being Support:Access immediate well-being advice because we care about our employees.

Wecelebrate diversity and are committed to creating an inclusive environment forall employees and applicants. If you need us to do anything to support youduring the recruitment process (such as adjustmentsto how youapply alternative formats of information or adjustments to the assessment processitself) please do call People & Culture team on or emailso that we candiscuss how we can support you through this process.