Patient Services Representative (Physical Therapy) - Twin Cities Orthopedics
Patient Services Representative (Physical Therapy) - Twin Cities Orthopedics
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.
Position focused on answering phones for multiple locations across the metro. Additional admin duties as assigned.
This is a full-time float role with varying hours based on need supporting our Forest Lake Vadnais Heights Woodbury Stillwater Blaine Brooklyn Park Coon Rapids Otsego Maple Grove Robbinsdale Plymouth & Excelsior locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare. We have a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts and more.
Essential Functions:
- Greet and register patients; collect co-payments pre-payments insurance information and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients including: appointment information directions check-in times referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients families and staff
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Proficient in Microsoft Word Outlook and Excel
- Customer Service experience required
- 1-3 years of TCO PT Scheduling Experience preferred
- Administrative or Medical Office experience preferred
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- A $1500.00 sign-on bonus will be offered payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations i-Healths Core Values:
- Integrity- Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
