Patient Support Administrator - Outpatients
Patient Support Administrator - Outpatients
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1 Vacancy
Job Description
Patient Support Administrator - Outpatients
Shrewsbury Hospital Administration Permanent Full Time
24043.50 per annum
37.5 hours per week
Nuffield Health is Britains largest not-for-profit healthcare organisation. Join us as an Administrator in our Shrewsbury Hospital and play your part in building a healthier nation.
The Outpatients Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
Key Responsibilities
To ensure complex administration and support meets all required standards and timescales.
To manage appraise and interpret data information and /or situations.
To handle all enquires or queries raised efficiently and effectively escalating appropriately where necessary.
To ensure all data/information is entered modified maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
To prepare standard and adhoc reports as requested and required by the department
To provide clinic support including but not limited to:
The provision of professional patient and consultant liaisons
Appointment bookings and changes
Co-ordination of room /consultant availability
Consultant/GP partnerships
Create alter or cancel clinics as required to support business needs
The person
As an experienced Customer Service individual you will have the following skills;
Previous experience working in a fast paced customer service environment
Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
Excellent telephone manner
Excellent verbal and written English communication skills
Good working knowledge of Excel Word Outlook bespoke database
Excellent attention to detail
An understanding of the importance of policies and operating procedures
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.
Join Nuffield Health and create the future you want today.
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.
It starts with you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
