Bilingual Accounts Receivable Agent (AR)
Bilingual Accounts Receivable Agent (AR)
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Job Description
Bilingual Accounts Receivable Agent (AR)
About WeLink
WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.
We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.
If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and help pioneer a better wireless future for the world join us.
About the Role
WeLink is hiring two bilingual (English/Spanish) Accounts Receivable Agents to join our growing team. As an AR Agent you will be responsible for contacting customers with outstanding balances answering billing questions resolving account discrepancies and securing payment while maintaining a customer-first mindset.
This role is ideal for someone who is professional detail-oriented empathetic and fluent in both English and Spanish with a passion for finding solutions that benefit both the customer and the company.
Key Responsibilities
- Contact customers with past-due or outstanding balances via phone text and email
- Provide billing support and explain account balances clearly in both English and Spanish
- Secure payment through one-time payments payment plans or settlements
- Accurately document all contact attempts and outcomes in Salesforce
- Escalate disputed balances or complex cases as needed
- Work collaboratively with the Billing Customer Support and Collections teams
- Meet and exceed monthly performance goals related to recovery accuracy and compliance
- Follow internal procedures and industry best practices for fair and ethical collection efforts
Language Requirement
- This is a bilingual position. Candidates must be able to speak read and write fluently in both English and Spanish. Language proficiency will be assessed during the hiring process.
Qualifications
- 3 years of experience in Accounts Receivable Collections Billing or Customer Support
- Strong communication and negotiation skills in both English and Spanish
- Ability to manage multiple accounts and maintain detailed notes
- Familiarity with CRM or ticketing systems (Salesforce preferred)
- Experience working with sensitive financial or customer information
- High attention to detail and strong organizational skills
- Comfortable with outbound calling and payment-related conversations
Compensation & Incentives
- Hourly Pay: $18.00$20.00 per hour based on experience
- Monthly Incentive Bonus: Performance-based bonuses
Schedules
- Wed. - Sun. 10am - 6pm (Mon./ )
- Mon - Fri. 10am - 6pm (Sat./ )
Benefits
- Medical ( HSA company contribution)
- Dental
- Vision
- Long Term Disability
- Short Term Disability
- 401(k) with a company match
- PTO
- 10 Paid Holidays
*We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race color religion sex national origin disability age or any other status protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
