Optometry Patient Services Coordinator, Per Diem
Optometry Patient Services Coordinator, Per Diem
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Job Description
This is a Per Diem Position!
Fenway Healths optometry department is seeking a Patient Services Coordinator who is team-oriented and looking to work in a mission-driven diverse non-profit healthcare setting. The Patient Services Coordinator is responsible for providing exemplary customer service patient registration & documentation appointment scheduling and patient flow collection of daily cash and audit procedures and opening/closing the receptionist station daily. This is a highly visible position with extensive patient contact both in person and by telephone.
Responsibilities include:
- providing excellent customer service
- logging information on phone calls received and maintaining detailed and accurate records
- accurately performing registration processes for new and established patients
- providing patients with accurate information regarding Fenway Health services
- maintaining patient confidentiality
- establishing and maintaining effective working relationships with coworkers supervisors and the general public
- performing reception duties in an efficient professional and courteous manner
- verifying existing patients demographic data and insurance information
- scheduling and rescheduling appointments according to established procedures patient needs and provider availability
- collecting and recording patient payments
- verifying transactions at the end of the day and reporting any discrepancies
- serving as a back-up for insurance verification as needed
- other tasks as assigned
The schedule for this position requires evening availability (until 7pm)
- Minimum of high school graduate or equivalent
- Minimum of 1 year of customer service experience
- Willingness to work with a diverse patient population
- Ability to work harmoniously and effectively with colleagues patients clients and vendors across the spectrum of diversity including but not limited to race ethnicity color gender identity sexual orientation age socio-economic status national origin and immigrant status religious or spiritual identity disability (physical mental emotional and developmental) veteran status and/or limited English proficiency.
- Willingness to contribute towards Fenways efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility equity diversity inclusion and belonging where differences are acknowledged and valued.
Preferred Qualifications:
- At least 1 year of experience in an office or healthcare setting
- Previous customer service experience in a healthcare setting
- Excellent computer skills
- Knowledge of business procedures desired
- Excellent customer service and documentation skills
- Bilingual English/Spanish
- Experience working in an ethnically culturally and racially diverse environment
LGBTQIA identified persons Black Indigenous and other people of color (BIPOC) and individuals from other historically underrepresented communities are strongly encouraged to apply
Required Experience:
IC
Employment Type
Grant
