Senior Application Support Administrator
Senior Application Support Administrator
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Job Description
Company:
Marsh McLennan AgencyDescription:
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Senior Application Support Administrator at MMA.
Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
A day in the life.
As a Senior Application Support Administrator at Marsh McLennan you will be a key player in delivering remote service desk support to our enterprise users ensuring the stability performance and security of our critical applications. Your expertise will be vital in providing timely effective assistance to resolve technical issues faced by MMA employees whether related to software hardware or access. You will troubleshoot and resolve incidents efficiently manage user requests and ensure minimal disruption to business operations. Collaborating closely with cross-functional teamsincluding development infrastructure security and business unitsyou will support the organizations digital ecosystem by delivering exceptional remote support fostering positive user experiences and driving continuous improvement. Your proactive approach technical expertise and customer-focused mindset will be essential in optimizing application performance and enhancing overall user satisfaction across the organization.
Our future colleague.
Wed love to meet you if your professional track record includes these skills:
Provide expert-level support for enterprise applications including troubleshooting issue resolution and performance monitoring to ensure reliable access and operation for remote users.
Utilize service desk tools such as ServiceNow ManageEngine and Zendesk to log track and manage support tickets ensuring timely resolution and effective communication with end-users and stakeholders.
Coordinate with vendors and support teams to identify and resolve application defects apply patches and implement updates or enhancements to improve functionality and user experience.
Manage application configurations updates and deployments in accordance with best practices organizational policies and industry compliance standards specific to retail insurance operations.
Develop and maintain detailed documentation for application processes procedures troubleshooting steps and user guides to support operational consistency and knowledge sharing.
Monitor application performance and availability proactively identifying potential issues and implementing solutions to minimize downtime and ensure high service levels.
Serve as a primary point of contact for escalated support requests ensuring timely resolution clear communication and effective stakeholder engagement across remote teams.
Conduct training sessions and provide ongoing support to end-users helping them maximize the value of retail insurance applications and tools.
Participate in system upgrades migrations and integrations ensuring smooth transitions with minimal impact on business operations and compliance with industry standards.
Mentor and support junior team members providing guidance knowledge sharing and assistance to foster their professional development and ensure team effectiveness.
Stay informed about industry trends new retail insurance applications and emerging technologies to recommend process improvements and support continuous innovation.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field.
7 years of experience in application support management preferably within the insurance or financial services industry.
Familiarity with ITIL processes and best practices for service management.
Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues effectively.
Strong communication and interpersonal skills capable of collaborating across technical and non-technical teams.
Experience supporting cloud-based applications and services (e.g. AWS Azure SaaS platforms) is a plus.
Relevant certifications such as ITIL Microsoft Certified CompTIA A or similar are highly desirable.
7 years of experience with service desk tools like ServiceNow ManageEngine and Zendesk preferred.
7 years of experience with insurance Agency Management Systems (AMS) such as Applied Systems Epic or Vertafores Sagitta preferred.
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off including personal and volunteering
Tuition reimbursement and professional development opportunities
Remote Work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Remote
Required Experience:
Senior IC
Employment Type
Full-Time
