Helpline Team Manager
Helpline Team Manager
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Job Description
About the role
The Helpline Team Manager is a key leadership position within our helpline team responsible for managing and supervising a team of Helpline Advisors. This role plays a critical role in the daily operations of the Helpline ensuring the delivery of high-quality support services to our service users affected by gender-based violence and abuse. The Helpline Team Manager will work closely with the Head of Helplines and other key stakeholders to develop enhance and grow the Helpline service.
Were looking for someone with a trauma-informed approach to supporting survivors. Youll need to have good resilience and self-care and a strong understanding of the needs of LGBT victims and survivors.
There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.
For more information on this role please download the attached job description.
Location
Hybrid or remote options available (the Galop office is based in central London)
Hours
35 (1FT - 5 days a week across a rolling rota including evenings and out of hours safeguarding cover)
Contract
Fixed term to the end of March 2026 with the possibility of extension dependent on funding
Line manages
Helpline staff
Reports to
Head of Helpline
Salary
34534.57 pro rata - not including London Weighting (38746.08 pro rata - including London Weighting)
Closing Date
Applications should be submitted by 10am on Tuesday 12th August 2025.
First round interviews will be held on Tuesday 26th and Wednesday 27th August 2025.
This role will involve a two-stage recruitment process including two rounds of interviews. Further details about the second interview will be provided to candidates who are successful in the first round.
Questions
If you have any questions or would like to discuss the role further prior to application please contact
Required Experience:
Manager
Employment Type
Full-Time
