Vice President of Aftermarket Services
Vice President of Aftermarket Services
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Salary Not Disclosed
1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
About The Job
Though you may not know us by name youve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades weve designed and manufactured foodservice equipment for some of the worlds biggest most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.
As Vice President of Aftermarket Services you will lead the strategy structure and execution of our service operations encompassing warranty and triage third-party field service deployment customer support and technical training. While not a direct P&L owner you will be fully accountable for service performance and experience outcomes. As a member of the senior leadership team you will play a critical role in transforming how we support our customers post-sale elevating quality responsiveness and trust while enabling scalable service delivery across the Americas. Your leadership will help define what exceptional aftermarket service looks like at MFT and ensure it becomes a core differentiator for our brand.
What Youll Do
Own and execute the strategy for aftermarket services including warranty support technical triage and field service delivery.
Oversee the performance and deployment of certified third-party Authorized Service Agencies (ASAs) and dispatch logistics.
Develop and deliver training materials in collaboration with Product and Engineering leveraging digital and in-person formats to upskill internal and external service providers.
Establish and track service quality metrics including fix rate response time and resolution satisfaction.
Lead contact center operations with a focus on first-time resolution and customer satisfaction.
Collaborate closely with Sales Product and Engineering to ensure feedback loops and service readiness at launch.
Drive operational rigor in the deployment of service tools systems and scheduling models.
Promote scalable monetized service offerings while maintaining a strong customer-first ethos.
Participate in strategic planning to elevate the service model across MFT and contribute to customer lifetime value.
Who You Are
Experienced leader in field service or technical support with exposure to industrial or foodservice equipment.
Strong understanding of aftermarket operations third-party field force management and service diagnostics.
Demonstrated success in transforming service delivery and launching new service models (e.g. training programs digital tools service packages).
Customer-centric mindset with a bias for operational discipline.
Capable of influencing across a matrixed organization and leading through change.
Skills/Experience Were Looking For
Experience managing service delivery across multi-site or third-party networks.
Strong analytical and systems background; familiarity with field service tools and CRM/ERP platforms.
Required Qualifications
10 years in technical service or customer support roles with at least 5 in a senior leadership capacity.
Bachelors degree ; MBA or technical masters preferred.
Willingness to travel across North America and internationally as .
Benefits
We support your well-being with comprehensive and easy-to-use benefits that youll be eligible to enroll in on your first day of employment. Here are some of the highlights:
Medical Dental Vision and Prescription Drug insurance plans
Access to a Health Advocate who is an expert in Marmons health plan and can help you select the best health benefits for you and your family
Tax advantaged spending accounts for health and dependent care expenses
Wellness programs and resources including Telehealth Mental Health Fitness and Family Planning
Generous paid time off for personal use holidays and parental leave
Company-sponsored life insurance
401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account whether or not you contribute on your own
Financial and retirement advising
About Marmon Holdings
Marmon Holdings Inc. a Berkshire Hathaway company comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmons 28000-plus team members are celebrating the companys 70th anniversary in 2023 and helping write the next chapter of Marmons story.
Pay Range:
160000.00 - 240000.00We offer a comprehensive benefits package that may include medical dental vision 401k matching and more!
Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
Chief
Employment Type
Full-Time
