Customer Service Rep
Customer Service Rep
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Job Description
Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
The Customer Support Representative is a key component of the Advanced Insulation Customer Service team and is responsible for maintaining a relationship with accounts in several different market verticals. This role supports pricing order entry complaints shipping logistics issues tracking and requests within Sales Force. The CSR also maintains and assists with credits and billing to keep accounts current. This position requires candidates to be within commuting distance of the Mebane NC office. There is a minimum 10-week on-site training period before transition to a hybrid schedule.
What Armacell can offer you
Healthcare benefits including medical & prescription drug coverage dental vision and mental health & wellbeing.
Financial programs such as 401(k) life insurance short & long- term disability coverage and opportunities for performance-based salary incentive programs.
Generous paid time off including 12 holidays and PTO.
Training and educational resources on our personalized learning management system.
Giving & volunteer opportunities and discounts on retail products services & experiences.
Job Responsibilities
Manage the full lifecycle of customer orders from entry through delivery ensuring accurate timely fulfillment
Develop and maintain positive relationships with customers and field representatives
Collaborate with cross-functional teams including sales planning operations logistics and finance to proactively resolve issues and deliver a seamless experience
Identify assess and address customer needs concerns and complaints by phone and email and bring to timely resolution
Process financial adjustments such as credit and debit notes and returns
Coordinate with logistics and third-party warehousing partners to align delivery schedules and resolve shipment concerns
Process coordinate and provide follow up of logistics warehouse and quality claims including financial discrepancies
Enter cases into Salesforce for logistics warehouse and quality claims
Maintain up-to-date product knowledge and stay informed on process improvements and system updates
Job Qualifications and Requirements
Minimum 3 years in a customer-focused order management and operations coordination role
Strong interpersonal and communication skills
Ability to manage competing priorities with a high degree of organization and attention to detail
Demonstrated problem-solving ability and sound judgement
Quick learner good problem-solving and decision-making capabilities resulting in mutually beneficial resolution
Experience with Outlook SAP Salesforce and Microsoft Office
The expected hourly range for this role is $20.00 - $24.00/hr.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Armacell does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR order to provide the best experience for all stakeholders we limit the number of agencies and recruiting vendors we partner with. If you would like to be considered for a particular search or added to our approved agency list please complete and submit this form: About Us
Armacells products significantly contribute to global energy efficiency making a difference around the world every day. With more than 3300 employees and 25 production plants in 19 countries the company operates two main businesses Advanced Insulation and Engineered Foams and generated net sales of EUR 836 million and adjusted EBITDA of EUR 155 million in 2023. Armacell focuses on insulation materials for technical equipment high-performance foams for high-tech and lightweight applications and next generation aerogel blanket technology. For more information please visit: .
We look forward to receiving your application. If you want to discover more about Armacell take another look at our website.
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Time Type:
Full timeEmployment Type
Full-Time
