L1 Support Engineer
L1 Support Engineer
Posted on :
07-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About Company
Feasible Technologies provide services for clients across many industry sectors including but not limited to; Manufacturing Industries IT healthcare industrial office support and professional managerial needs.
Role Responsibilities
- Provide first-line technical support across various platforms and systems.
- Diagnose and resolve hardware and software issues efficiently.
- Assist clients with troubleshooting network connectivity problems.
- Document and maintain records of all support interactions and resolutions.
- Coordinate with other IT team members to escalate unresolved issues.
- Monitor system performance to ensure optimal operation.
- Conduct regular maintenance checks and updates on client systems.
- Implement IT policies and procedures to ensure data security.
- Assist in software installations and upgrades for clients.
- Provide training and guidance to clients on system usage.
- Participate in team meetings to discuss ongoing support issues.
- Help maintain an updated knowledge base for future reference.
- Stay informed about the latest technology trends and updates.
- Respond promptly to client inquiries and provide high-quality customer service.
- Follow up with clients to ensure issues are resolved to their satisfaction.
Qualifications
- Bachelors degree in Computer Science or related field.
- Proven experience in a technical support or help desk role.
- Strong understanding of IT and computer systems.
- Excellent problem-solving skills with a proactive approach.
- Ability to multitask and prioritize tasks effectively.
- Exceptional communication skills both verbal and written.
- Familiarity with troubleshooting hardware and software issues.
- Knowledge of networking concepts and protocols.
- Experience with ticketing systems and documentation practices.
- Ability to learn new technologies quickly.
- Strong customer service orientation and empathy.
- Experience working in a team-oriented environment.
- Relevant certifications (e.g. CompTIA A ITIL) are a plus.
- Willingness to work on-site at our location in India.
- Detail-oriented with strong organizational skills.
- Ability to work under pressure and meet deadlines.
it policies and procedures,networking concepts,analytical thinking,system monitoring,communication,customer service,hardware troubleshooting,troubleshooting,network troubleshooting,system maintenance,ticketing systems,network connectivity,software installation,problem solving,documentation,problem-solving,technical support,team collaboration,time management,software installations,multitasking,software troubleshooting
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
