Sr. Professional Services Consultant

Your Career

The Professional Services Consultant provides onsite and remote consultancy performing design deployment and configuration support relating to Palo Alto Networks product portfolio. Acts as a subject matter expert providing strategic guidance around complex systems to secure a digital environment and resolve customer issues around deployment. Partners closely with customer teams to provide guidance and recommendations to better serve their success. Leverages deep understanding of customer environments needs and priorities to drive successful migration/deployment activities.
The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant you will provide onsite and/or remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the products Subject Matter Expert and will interact directly with the customers personnel and project teams providing leadership technical direction interpretation and alternatives to our best practice deployment methodology. This is a highly technical hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customers environment.
As a Professional Services Consultant youll get into the details of our platform. You will push the buttons flip the levers turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity implementations and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the companys platform is desired even more important is having a solid foundation in networking and security technologies. 

In fact extensive experience with a competitors technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And dont worry we will send you to our Professional Services Academy to prepare you for the role so you are experienced with our suite of services and products before you first meet the customer. 
 

Your Impact

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
• Build custom security policies and application signatures configured for our clients needs
• Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products software and services
• Provide after hours and weekend on-call support as needed to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Companys solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope

Qualifications :

Your Experience 

• Engineer (4 years experience) in professional services or similar function with BS/MS in Computer Science Electrical Engineering Computer Engineering or a related technical field or equivalent background
• Detailed technical experience in the installation configuration and operation of high-end firewall appliances
• Strong understanding of LAN and WAN networking protocols and technologies including switching routing firewalls and security solutions
• Strong TCP/IP networking skills
• Strong dynamic routing skills (BGP OSPF etc)
• Experience working with Remote Access VPN solutions IPSEC PKI & SSL TCP/IP Authentication Protocols (LDAP RADIUS SAML etc.)
• Experience working with URL filtering
• Experience working with Proxy and SSL Decryption
• Experience working with Windows and MAC OS including(debugging editing Windows Registries Plist etc.)
• Experience with one or more of these vendors: Palo Alto Networks NGFW Cisco Checkpoint Juniper (Netscreen) Fortinet products Symantec/ Blue Coat Zscaler
• Good troubleshooting skills and ability to use tools like tcpdump & Wireshark
• Good written and verbal communication skills with confirmed ability to communicate to senior leaders and technical peers
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering.
• Attention to details fast learner and excellent communication skills. Be able to communicate technical information in a simplified easy to understand manner.
• Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals
• Possess one of more of the following industry certifications: PCNSE CCNA/CCNP/CCIE
• Application Delivery expertise L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise Response time metrics Application identification.
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies.
• Network Security expertise (IPS/IDS ZBFW NGFW)
• In-depth IP Routing protocol expertise (BGP OSPF EIGRP)
• Implementation of Legacy WAN solutions (MPLS Leased Line Frame Relay Satellite Internet VPN ECMP DMVPN)
• Global-scale network design
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking.
• Business-level English and Japanese language skills

Additional Information :

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.