Senior ChatBot developer - SPRINKLR - ASAP Start - Freelance - Remote Possible
Senior ChatBot developer - SPRINKLR - ASAP Start - Freelance - Remote Possible
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Job Description
Leadership & Strategy:
- Lead the technical aspects of Contact Center & chatbot projects from conception to deployment.
- Collaborate with stakeholders to define strategy and objectives.
- Mentor and guide the development team to ensure adherence to best practices.
Design & Development:
- Define develop and deploy solutions using platforms like Sprinklr Dialogflow.
- Integrate chatbots with CRM and other business systems for seamless workflows.
- Ensure chatbot designs are user-centric and aligned with business goals.
Optimization & Maintenance:
- Monitor performance and implement improvements to enhance user experience.
- Debug troubleshoot and resolve issues promptly.
- Regularly update to accommodate new features and functionalities.
Collaboration:
- Work closely with product managers UX/UI designers and data analysts to ensure chatbot solutions meet user needs.
- Liaise with vendors and platform providers to stay updated on the latest tools and features.
Qualifications :
Technical Skills:
- Deep expertise in contact center platform like Sprinklr for both chatbot & telephony.
- Experience with APIs webhooks and system integrations.
- Familiarity of AI/ML concepts related to Natural Language Processing (NLP).
Professional Experience:
- 7 years in IT roles with 3 years leading technical teams.
- Proven experience in defining developing and deploying Contact Center solutions on Sprinkler
- Familiarity of cloud platforms (AWS Azure Google Cloud)
- Familiarity with Agile methodologies and project management tools.
Soft Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work multiple projects in parallel and deliver within deadlines.
Educational Background:
- Bachelors or Masters degree in Computer Science Information Technology or a related field.
- Certifications in Sprinklr Platform is a plus.
Remote Work :
No
Employment Type
Full Time
