Edmonton Fire Rescue Emergency Communications Specialist
Edmonton Fire Rescue Emergency Communications Specialist
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Job Description
- The ability to effectively operate a Computer Aided Dispatch system and related integrated systems in a fast-paced work environment
- The ability to provide timely accurate professional customer-oriented teamwork-driven services while multi-tasking in a high-volume high-stress work environment
- Extensive knowledge of the City of Edmonton streets roads major routes and commonplace locations
- Excellent communication (both verbal and written) and problem-solving skills
- Work effectively in a team environment and have the ability to multitask from a customer service perspective
- The ability to work a variety of shifts on a 24/7 rotating basis
- Proven reliability with a consistent record of attendance at work
- Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion
Assets:
- Familiarity with fire operational and medical terminology
- Experience in a relevant communications centre
- An Emergency Response Communication Certificate from a recognized post-secondary institution
- National Academy of Emergency Dispatch (NAED) Emergency Fire Dispatcher (EFD) certification
Requirements:
- High School Diploma or equivalent
- Basic Life Support CPR certification
- Must complete International Academies of Emergency Dispatch (IAED) Emergency Fire Dispatcher (EFD) certification within one (1) year of the start date
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position; there may be a cost associated with this requirement
- Valid Alberta Class 5 drivers license (or provincial equivalent)
Please note that this position falls under the jurisdiction of the Edmonton Firefighters Union. The EFFU has a mandatory retirement age of 60.
Applicants will undergo geographical behavioural multi-tasking and resiliency screening.
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits full-time positions and temporary full-time positions for up to 18 months in accordance with Article 18.02 of the Collective Agreement
Hours of Work: 42 hours per week rotating schedule
Salary: $32.487 - $55.673 (Hourly); $71204.770 - $122057.490 (Annually)
Work Location(s): Various
Talent Acquisition Consultant: PC/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
IND 123
No two days are ever the same!
In this role you will:
- Represent the City of Edmonton in a professional and respectful manner
- Receive evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
- Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
- Direct the deployment of emergency apparatus
- Provide communications liaison services operational support and inter-agency coordination
- Keep up to date with all Standard Operating Procedures directives and guidelines
- Perform other duties as assigned
Connect with us!
Required Experience:
Unclear Seniority
Employment Type
Full Time
