Customer Experience Business Data Analyst (Hybrid)

The Customer Experience Business Data Analyst is responsible for analyzing key complex data elements developing and building data models and developing forecasts and trends. They assist in shaping activities and plans that influence the organizational strategy based on insights and conclusions found. The CX Business Data Analyst will monitor the state of analytics across industries ensuring best practices and accuracy remain at or above standards collaborate with others across the organization to provide consult and validation for data in service to our customer intimacy focus and directly report recommendations on trends research and project conclusions to their supervisor as well as the Customer Experience Management team.

Responsibilities:

• Provide insight and research with supporting data on customer/industry changes as to the impact and opportunity for NYCM.
• Conduct forecasting and provide analytical insight on current and future state of the NYCM customer as well as the market.
• Review research and perform analysis on identified market trends and emerging customer behaviors presenting findings and recommendations to management teams.
• Build and maintain data models and dashboards that support key business decisions.
• Transform raw data (experience transaction and financial) into business insights with collaboration as necessary from business partners.
• Work to maintain subject matter expertise as it pertains to current and emerging techniques and the ability to recognize and apply the optimal technique to each initiative.
• Consult with analysts from other divisions regarding strategic insights and to establish consistency in data quality and understanding.
• Bring structure to business requests translate requirements into an analytical research or project approach and lead multiple complex projects through completion.
• Conduct and participate in meetings and collaboration as required to facilitate communication showcase findings provide recommendations and ensure alignment with objectives.
• Develop and maintain a data dictionary policies and procedures as it relates to Customer Experience analytics and can be used by the organization.
• Adherence and compliance to regulation while interacting with customers and their data.
• Adhere to divisional and corporate quality controls and best practices and procedures to ensure consistency.
• Work with key stakeholders to develop project roadmap justification for the CX Team as well as divisional partners with support from management.
• Ensure accurate data collection processing and analysis of data reported on.
• Other duties as assigned.

Requirements:

• High School Diploma
• Business experience equivalent to a Bachelors Degree in a related data analytics field economics or mathematics.

Qualifications/Skills:

• Strong computer skills including Microsoft Access Excel Word Visio and Power Point.
• Strong to expert query and database analytical and development skills. Ex. SQL SAAS etc.
• Understanding of and experience using analytical concepts and statistical techniques analyzing data drawing conclusions and developing actions plans.
• Ability to work with large amounts of data and with a variety of systems recognize relationships in various data sets to drawn sound conclusions and insights.
• Strong business acumen.
• Strong problem solving quantitative analytical and critical thinking skills with a keen attention to detail.
• Strong ability to work with large amounts of data and with a variety of systems recognize relationships in various data sets to draw sound conclusions and insights.
• Strong ability to plan and manage numerous processes and projects simultaneously.
• Excellent oral active listening and written communication skills.
• Strong and effective in time management with ability to follow up on open items remain organized and professional.

Market Range: 8 / Hours: 37.5 / $51844 - $80625

Accepting applications through: 8/27/2025

Required Experience:

IC