IT Support Engineer Openings At Wolters Kluwer, Pune
IT Support Engineer Openings At Wolters Kluwer, Pune
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Job Description
Basic Function
The IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) this role you are responsible for providing analysis recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities include working with Application Development Operational Intelligence DevOps and QA teams to improve incident resolution issue anticipation and system resiliency. Leadership potential prior 4-10 years of work experience
Essential Duties and responsibilities
Provide support for */dxg multiple research platforms and related services utilized by customers of Wolters Kluwer
Research diagnose troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Proactive monitoring / Event management: analysis of system alerts logs system behavior Performance analysis resource utilization and performance trends
Take ownership of customer issues reported and see problems through to resolution
Provide management with metrics related to system availability support issues and KPIs as requested
Job QualificationsEducation:
Required: Bachelors Degree in Computer Science Mathematics or Information Technology or related field.
Preferred: Masters Degree in Computer Science or Information Technology or related field.
Experience and Capabilities:
5-10 years minimum experience supporting enterprise client applications
Minimum of 4 years supporting applications in a networked environment utilizing cloud base services i.e. AWS or Azure
Experience supporting cloud and network-based storage systems
Experience using ITIL-certified software to document and track issues
At least 1 year of experience supporting JAVA/JRE/JVM-based applications
Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace AppDynamics New Relic AWS CloudWatch and Solarwinds.
Other Desirable Knowledge Skills Abilities or Certifications:Excellent written and spoken communication skills in English
The ability to work flexible shifts
Demonstrated ability to work independently and manage multiple deadlines
The ability to document and illustrate cause and effect as part of problem-solving is a must
Strong interpersonal skills with experience in managing support projects and teams are a plus
Certifications in MS-SQL AWS and ITIL desired
Able to write query scripts to retrieve data for analysis
Utilized technologies: Linux Apache JBOSS J2EE JavaScript GWT REST Web Services MSSQL SQL/Bash/Perl scripting.
Experience with REST API Web services.
Knowledge in Linux Apache JBOSS J2EE and Bash/Perl scripting for log analysis.
Development-Operations (DevOps) experience supporting web-based applications a plus
Experience in J2EE development and 2 years of QA background will be considered in place of other requirements.
Physical DemandsNormal office environment
Work hours determined by shift as part of a 7x24 staffing schedule:
Shift
India Standard Time
Shift-1
07:00 AM 04:00 PM
Shift-2
03:00 PM 12:00 AM
Shift-3
11:00 PM 08:00 AM
Shift assignments will be rotated every month
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employment Type
Full-Time
