Account Manager
Account Manager
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Job Description
Job Details
Description
Position: Account Manager
At ReturnPro we help leading retailers and brands turn returns into results. As an Account Manager you will serve as the strategic partner for a portfolio of high-value client accounts. You will be responsible for nurturing relationships driving customer value delivering on contractual commitments and unlocking opportunities for growth across our reverse logistics and returns technology services. This is a high-impact role requiring cross-functional collaboration operational acumen and a customer-first mindset.
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. The selected candidate may perform other related duties assigned to meet the ongoing needs of the business.
Own the full client relationship lifecycle for assigned enterprise accounts acting as the key point of contact and trusted advisor
Develop and execute strategic account plans to deliver business value and achieve revenue growth targets
Translate client goals into actionable roadmaps partnering with Operations Product and Technology teams to ensure exceptional service delivery
Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs identify optimization areas and renew commitments
Manage client expectations and contract performance ensuring SLAs are met and issues are resolved proactively
Identify upsell and cross-sell opportunities supporting the sales team with solution definition and positioning
Track activities and progress in CRM (Salesforce preferred) maintaining accurate records forecasts and renewal timelines
Stay current on industry trends competitor offerings and retail technology advancements to guide client conversations
Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand
Represent ReturnPro at industry events tradeshows and client workshops as needed
Qualifications
35 years of experience in B2B account management client success or consultative sales preferably in SaaS logistics or supply chain
Proven success managing enterprise-level accounts with measurable impact on retention and growth
Strong understanding of contract terms service-level agreements (SLAs) and KPI management
Proficiency with CRM tools; Excel skills required for reporting and client analytics
Ability to craft and deliver compelling presentations to senior executives and operational leaders
Exceptional communication relationship-building and negotiation skills
Familiarity with retail logistics or e-commerce ecosystems is a strong plus
Experience with SQL API integrations or technical solution scoping is a bonus
Highly organized detail-oriented and comfortable managing multiple priorities in a fast-paced environment
Strong problem-solving skills with a bias for action and continuous improvement
Self-driven and collaborative with a commitment to ReturnPros values
Required Experience:
Manager
Employment Type
Full-Time
