Triage Supervisor
Triage Supervisor
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
Minnesota Eye Consultants(MEC)is one of the premiere eye care practices in the inOne Team All culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
MN Eye Consultants is currently hiring for afull-time (1.0 FTE) Triage Supervisor for our Bloomington clinic.
SUMMARY
The Triage Supervisor is primarily a triage role with functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits and on the rare occasion (to keep up on skills) performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment. This role will also oversee and supervise the triage team. This individual will need to maintain a fast pace and function in a highly skilled multitasking environment. Starting pay is $58-66K/year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MN Eye Consultants is currently hiring for afull-time (1.0 FTE) Triage Supervisor for our Bloomington clinic.
SUMMARY
The Triage Supervisor is primarily a triage role with functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits and on the rare occasion (to keep up on skills) performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment. This role will also oversee and supervise the triage team. This individual will need to maintain a fast pace and function in a highly skilled multitasking environment. Starting pay is $58-66K/year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triage patient phone calls answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
- Assist triage team members questions and support as appropriate.
- Provide a higher level of accountability and quality control
- Spot check/audit phone call recordings and provide feedback/educate team members as needed
- Determine the urgency for a clinic visit if at all and schedule patients accordingly.
- Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
- Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patients request and/or concern.
- Accurately complete medication refill requests obtained via fax phone call and patient portal.
- Review queues and status updates
- Send communications to teams when help is needed
- Assist and coordinate Urgent appointments via Microsoft Teams (Call Center).
- Coordinate and triage ERFCs (Via Email).
- View reports and look for improvements for efficiency
- Provide stats once a month to the clinic manager and director of clinical operations for monthly board meeting
- Set metrics and goals by monitoring Ring Central Live as well as Overall Business Analytics
- Assist with doc-to-doc communications when referring providers call in
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES
Supervise the day-to-day operations of the triage team including hiring training and reviewing performance of staff. Responsible for the overall direction coordination and evaluation of the team. Carries out supervisory responsibilities in accordance with UVPs policies and applicable laws. Includes but not limited to hiring performance reviews employee development approving timecards plans assigns and directs work pay recommendations coaching counseling and discipline addresses issues and concerns facilitates conflict resolution models UVPs code of conduct and mission commitments always.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent plus one-year certificate from college or technical school.
- 1 years experience as an Ophthalmic Technician preferably working in a surgical practice.
- Comprehensive knowledge and proficient use of EHR system preferred.
- Knowledge of medical and ophthalmic terminology is preferred.
- Previous ophthalmology experience highly preferred.
CERTIFICATES LICENSES REGISTRATIONS
Certified Ophthalmic Assistant (COA) certification preferred.
BENEFITS
- Health Insurance (medical dental vision HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident Hospital Indemnity Critical Illness Life/AD&D Disability Commuter Dependent Care Adoption & Surrogate Pet Insurance
- Employee Assistance Program
- Employee Discounts
About Us:
At MEC our areas of expertise range from cataract surgery and premium lens implants treatment of corneal disease and glaucoma oculofacial and aesthetic services to LASIK laser vision correction. Our mission is to preserve restore and enhance vision through research teaching and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners!To view employment opportunities at all of our locations go
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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