Coordinator, Loss Prevention - Merchant Services
Coordinator, Loss Prevention - Merchant Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This opportunity is located IN-OFFICEat 100 Throckmorton Street Fort Worth TX 76102
This position will also require someone to work non-traditional work hours. You should be flexible and able to accommodate working weekend morning shifts holiday morning shifts and evening next-day funding shifts. Bonus pay is provided as a result of the non-traditional hours.
WHO YOU ARE:
Are you a proactive leader with a sharp eye for risk and detail Do you have an understanding of risk assessment that makes you adept at evaluation merchant behaviors Do you enjoy coaching and mentoring a team to bring out the best in them
ABOUT US:
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RESPONSIBILITIES:
As a Loss Prevention Coordinator youll play a vital role in safeguarding the integrity of Deluxe Merchant Services. Youll work closely with the Department Manager youll lead a team of Loss Prevention analysts guide daily operations and oversee the risk review and escalation process. Your leadership will be instrumental in maintaining compliance reducing risk and ensuring exceptional service delivery to both internal and external customers.
Monitor and evaluate workload and employee skill sets
Train develop and challenge employees with new responsibilities and goals
Provide constructive feedback to employees
Address and resolve escalated situations
Delegate and/or supervise additional tasks projects or responsibilities
Review re-evaluation requests and make recommendations for changes in merchant processing parameters. This process entails reviewing merchant processing history acquired financial data credit bureau reports and other applicable information relevant to risk assessment.
Input information into online systems such as the Merchant System Suspense System and LP Online regarding account status and logging notes on each investigation. Review / request additional information to decision daily audits in determining if a merchants processing activity is an acceptable risk to Deluxe.
Answer questions from internal/external customers regarding audit status policies and procedures. Facilitate and communicate Loss Prevention decision making processes; department policies and procedures; and make inquiries to internal and external customers.
Communicate the exceptions of approved parameters in the audit process as to how or why an account was audited. This is done by telephone e-mail and orally to both internal and external customers.
BASIC QUALIFICATIONS:(Required)
Education and Experience: Bachelors in business or related field and 2 years of related experience or HS/GED and 4 years
PC literate with proficiency in general Microsoft Office applications particularly Excel.
Strong mathematic and analytical skills with the ability to define problems; collect and research data; establish facts and draw legitimate conclusions.
Competently prioritizes tasks and organizes work efficiently.
High integrity and ability to handle confidential information
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:(Desired but not required)
Education and Experience: Bachelors degree and 2 years industry experience.
Risk analysis / risk management experience preferred.
Ability to efficiently manage time manage multiple projects and tasks while meeting crucial deadlines.
Previous supervisory experience a plus.
Ability to work with mathematical concepts such as probability and statistical inference.
Effective written/oral communications skills with respect to developing/delivering reports communicating proper procedures and daily correspondence with merchants business partners peers and upper-level management.
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
IC
Employment Type
Full-Time
