IT Generalist

What Youll Be Doing

This isnt just a jobits a calling. This role exists to help people advance in their journey with Christ in Tulsa America and the World. Whether youre leading teams crafting meaningful experiences or working behind the scenes your role at BattleCreek Church makes an eternal impact!

The IT Generalist provides frontline technical support for BattleCreek Church troubleshooting hardware software and network-related issues assisting with service requests and ensuring a consistent and efficient end-user technology experience. This role supports day-to-day IT operations including device setup issue resolution and managing Help Desk tickets.

Your Day-to-Day

Every day looks different but heres a snapshot of what youll be up to:

Technical Support & Maintenance

• Test and validate hardware and software functionality; coordinate repairs or replacements with vendors.

• Install and support AV systems in conference and collaborative spaces.

• Support equipment setups for events trainings and meetings as needed.

• Set up collaborative audio/video workspaces.

• Perform hardware/software updates to ensure systems remain current and secure.

• Assist with support of the security camera system (PVMS).

• Assist the System Administrator with:

• Microsoft 365 Admin Center

• Active Directory

• Group Policy

• Configuration and installation of access points servers and related hardware

• Networking initiatives and projects

End User Support & Help Desk Operations

• Serve as the first point of contact for user-reported IT issues.

• Prioritize assign and resolve Help Desk tickets in a timely and professional manner.

• Document issues and resolutions in the help desk system and maintain accurate historical records.

• Script configure and deploy desktops laptops and peripheral devices for staff and volunteers.

• Provide troubleshooting support for Microsoft 365 Windows macOS networking and printing issues.

• Assist users in diagnosing hardware software and user-related errors and guide them through solutions.

• Manage MDM (Mobile Device Management) solutions for both Windows and Mac.

• Monitor and manage ticket metrics proactively addressing high-priority or overdue requests.

Training & Documentation

• Develop or revise end-user training guides FAQs and documentation for internal systems.

• Assist in onboarding/offboarding processes including account setup and device provisioning.

• Educate users on IT best practices and tools used within the church environment.

• Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people of all ages all the time advance in their journey with Christ

What Were Looking For

The must-haves for this role:

Education & Experience: We are looking for someone with a Bachelors degree in Information Technology Computer Science or related field preferred (but it is not required) and 2 years of experience in IT support or equivalent combination of education and experience. Certifications in CompTIA A/Network Microsoft certifications or similar are preferred.

Skills & Strengths: We are looking for someone who:

• Align with the vision and mission of BattleCreek Church.

• Proficiency in Microsoft Windows Microsoft 365 apps and SharePoint

• Proficiency with Apple macOS and iOS; experience with Apple Business Manager preferred along with scripting ability in Bash and PowerShell

• Working knowledge of 365 Admin Center Active Directory Group Policy printer setup and desktop scripting

• Understanding of networking concepts and troubleshooting tools

• Experience with help desk ticketing systems (e.g. Freshdesk) and remote support tools

• Excellent interpersonal communication and problem-solving skills

If youre driven by a desire to make an eternal impact and be part of Gods plan for Gospel transformation youll thrive here!

Faith & Culture Fit: You believe that Gods Presence changes everything! You excel in a fast-paced environment embrace change with a positive attitude and never settle for boredom because ministry is your calling!

The Essentials

Depending on the role you might find yourself in an office on stage out in the community or working behind the scenes. Evening and weekend hours may be requiredits all part of ministry life!

This role is primarily office-based but may involve some physical activity including standing lifting (up to 50-75 pounds) kneeling setting up equipment or prepping for eventssometimes even late at night. Dont worry; well ensure you know what to expect!

How to Apply

Think this sounds like a great fit Lets talk! Submit your resume through or email for more info. We cant wait to hear from you!