Telecommunications Officer 911 Dispatcher
Telecommunications Officer 911 Dispatcher
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Job Description
Vanderbilt University Public Safety Department is hiring Public Safety Telecommunications Officers (911 Dispatcher). We have full-time positions for 1st 2nd and 3rd shifts. Applicants must be able to work nights/weekends/holidays to ensure that adequate staffing can be maintained.
There is occasional overtime required for this position. The compensation for this role is $25.50/hr. and eligible for shift differential up to an additional $1.75 per hour depending on which shift you work.
About the Work Unit:
Vanderbilt University Public Safety comes under the charge of the Office of the Sr. Associate Vice Chancellor / Chief of Police for the Division of Administration. The Public Safety Department includes a staff over 400 people. The department is organized into four Divisions: Administration Operations General Services and Emergency Management. The Department employs commissioned officers non-academy trained officers for security-related functions and administrative personnel.
Duties and Responsibilities
Calls for Service
- Perform a full range of radio telephone and data entry operational duties in a 24-hour facility.
- Receive and record incoming radio and telephone calls for assistance or general information.
- Obtains information from callers and officers (nature of call location and extent of emergency).
- Dispatch necessary personnel and equipment to the scene and makes proper notifications within the department or other Vanderbilt departments per policy.
- Monitor activities of officers and determine availability for assignments; distribute assignments according to established procedure.
Support Services
- Monitor and relay information on Vanderbilt Police radio system mutual aid talk-group Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.
- Process and prioritize incoming calls for police fire and EMS assistance.
- Prepare and maintain accurate records and logs of all radio transmissions telephone calls and other records such as files and information systems through the use of computer-aided dispatch software system.
- Operate a variety of advanced communications equipment including radio consoles multi-line telephone system fax/printers and specialized computer systems i.e. CAD WeatherData Silent Knight etc.)
- Operate computer inquiry terminal to obtain information on persons vehicles registration driving records and warrants through related databases to provide pertinent data. (NCIC/TCIC/TIES Metro Traffic and Parking files VU card office and other resources as needed.)
- Maintain a current accurate file of protective orders that are associated with Vanderbilt employees students and patients criminal history inquiry log field interview reports long distance phone log and campus events information.
- Ensure all communication equipment is functioning properly and communicates problem issues to appropriate authority.
- Generate and distribute automated reports (equipment list communications passover campus siren testing and alarm reports etc.).
- Monitor fire and security alarms systems and coordinate and direct appropriate response.
- Make emergency notifications of departmental and campus administration per departmental policy or as directed.
- Monitor and activate the severe weather warning system; campus wide siren warning system.
- Perform clerical functions as needed.
Qualifications
- High school diploma or GED is required.
- Possession of a valid drivers license is required.
- Knowledge of the principles and practices of modern police administration and police methods is necessary.
- Strong organizational interpersonal communication and presentation skills is necessary.
Physical Requirements:
Telecommunications Officers must be able to:
- Requires moderate physical effort in sitting position for long periods of time.
- Meet written departmental standards on appearance/grooming
- Pass a thorough background investigation
- Pass a drug test; medical examination; vision and hearing test;
- Pass a Psychological Evaluation.
- Must obtain immunizations and medical tests as required by departmental standards.
Working Environment:
- Required to work nights/weekends/holidays
- Environment is stressful requiring ability to multi-task while being isolated from fellow workers.
- Cannot leave work area without relief from a supervisor.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
