Library Customer Assistant

Salary: $15.00 Hourly

Job Type: Part-time

Location: Logan Utah

Department: Library

FLSA Status: Non-exempt

Appointed Position: No

Job Number: 25-52

Closing Date: August 15 2025

Description:

The Logan Library is seeking a new employee to help us spark creation exploration and collaboration in our community.

Under general supervision the Library Customer Assistants primary responsibility will be assisting the public while staffing library service desks.

The part time schedule is 20 hours per week (on average) including weekday weekend and evening shifts.

For questions relating to this specific position please contact Michael Sauers Library Director at or .

Qualifications:

• a high school diploma or equivalent;
• able to reach push pull sit squat and move repetitively (with or without a library cart) and also to lift and carry materials up to 50 pounds.

Responsibilities:

Include but are not limited to:

Service desk shifts: welcome patrons to the library; answer phone calls; assist patrons in locating materials and information; provide information services such as assisting patrons with using analog and digital resources the online catalog and library apps; create accounts and issue library cards for new patrons and renew accounts for existing patrons; properly receive and record money for fines prints book sale etc.; help patrons use computers and other devices; check library materials in and out; empty the book drops; check items for missing pieces and damage; shelve patron holds; sort items onto carts; conduct regular walkabouts; shelve returned items as needed.

Collections work: open shipments; barcode and process new materials; mend damaged items; remove materials from the collection as determined by the collection Librarians.

Programming: help organize promote and staff library events.

General: provide excellent customer service; prioritize patron privacy; work on assigned tasks and special projects as directed by your supervising Librarian or administration; understand and follow complex written and verbal procedures and guidelines; enforce board policies; attend staff meetings and trainings; help with the general upkeep of the library building; stop and report any dangerous or unethical behavior; exemplify the mission and pillars of the Logan Library; uphold the behavior standards listed in the Staff Code of Conduct; represent the library and Logan City in a professional manner.

Knowledge Skills and Abilities:

Candidates for this position should have:

• a desire to serve our community;
• a willingness to learn help and share;
• excellent customer service skills;
• an attention to detail;
• at least a basic understanding of the organization of library collections and of shelving practices (alphabetizing and placing materials in numerical order);
• the ability to establish and maintain effective working relationships with other staff and the public including in high-stress situations;
• the skills to understand complex written and verbal instructions and guidelines in English;
• practice successfully using common technologies (e.g. computers tablets printers the Internet email word processing mobile phone apps).

Preference will be given to candidates who have:

• experience working in a library especially helping patrons find the items or information they are seeking using online resources; barcoding processing and mending materials in a variety of formats; and planning and carrying out programs;
• a knowledge of the Logan Library and the organization of its collections including the Dewey Decimal Classification system;
• fluency in the Spanish language.

Essentials:

Essential functions as determined under the Americans with Disabilities Act may include the above tasks knowledge and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions of this class. The approved class specifications are not intended to and do not infer or create any employment compensation or contract rights to any person(s). This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.

Benefits:

Benefits not available to part-time employees.