Technology Services Manager, Senior
Technology Services Manager, Senior
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Job Alert
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$ 140670 - 194833
1 Vacancy
Job Description
CAREER DESCRIPTION
- TECHNOLOGY SERVICES MANAGER SENIOR
Salary may be negotiable within the range listed above based on position requirements and successful candidates qualifications subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Technology Services Manager Senior vacancies in the Orange County Sheriffs Department. This recruitment may also be used to fill position in similar and/or lower level classifications throughout the County of Orange.
Online applications will be accepted on Wednesday August 6 2025 for a minimum of five (5) business days. Thereafter this recruitment will remain open on a continuous basis until the needs of the department are met. It is recommended that interested candidates apply immediately.
THE DEPARTMENTThe Orange County Sheriffs Department is among the largest in the nation providing exemplary law enforcement services focused on a collaborative dedicated and innovative approach to public safety.
The more than 3800 sworn and professional staff along with more than 800 reserve personnel are committed to serving the needs of Orange County by embodying the Sheriffs Department core values:
- Integrity without Compromise
- Service Before Self
- Professionalism in the Performance of Duty
- Vigilance in Safeguarding our Community
THE DIVISIONThe Orange County Sheriffs Department - Technology Division consists of approximately 150 personnel organized in five bureaus that specialize in specific technologies and services including Operations 800MHz Radio Communications Applications Infrastructure and Security. Each section maintains a staff of Managers Engineers Technicians and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement Fire Services Emergency Medical Services Lifeguard Park Rangers Public Works Local Government Courts County and City jails and Probation facilities. The Division supports all information technologies for approximately 4000 Department employees and more than 320 law enforcement applications. OCSD Technology maintains a closed wide area data network only accessible by law-enforcement and has direct connections with more than 50 Orange County law enforcement agencies for information sharing. The Technology Divisions functions include application development and support help desk support desktop support body-worn camera mobile and MDC support storage and server support network and CCTV support network security operations and the management of the 800MHz Countywide Coordinated Communications System. OCSD Technology is committed to fully supporting all Divisions of the Sheriffs Department and all Orange County mutual aid and federal partners with the honest delivery of high-quality IT systems and excellent customer service.
THE OPPORTUNITYThe Orange County Sheriffs Department is seeking two highly skilled and experienced Technology Services Manager Senior to oversee the IT infrastructure operations unit and the IT Desktop/Helpdesk unit. These positions will ensure secure reliable and efficient technology services for the Sheriffs department.
The Technology Services Manager Senior overseeing the IT Infrastructure unit is a leadership role responsible for managing IT supervisors and teams in Network Services IT Security and Server/Storage Infrastructure. They will also be responsible to ensure seamless operations regulatory compliance and strategic planning. The ideal candidate will possess strong leadership skills technical expertise and the ability to drive innovation to enhance the Sheriffs IT environment.
The Technology Services Manager Senior overseeing the IT Desktop/Helpdesk unit is a leadership role responsible for managing IT supervisors and teams in mobile support desktop and helpdesk operations. This position will oversee more than 40 professionals in a wide variety of specialized positions that require knowledge in all areas related to secure reliable safe and productive infrastructure. A strong component of these teams is customer service and the Technology Services Manager Senior must be well versed working in a customer service-oriented environment.
MINIMUM QUALIFICATIONSEducation and Experience
One (1) year of experience as a Technology Services Manager or two (2) years of experience as a Technology Services Administrator or its equivalent with the County of Orange.
Or
Five (5) years of professional information technology programs and project operations experience related to assignment; must include two (2) years of lead/supervisory experience.
A Bachelors degree in computer science information technology or related field may substitute for one (1) years of the required experience.
A Masters degree or higher in computer science information technology or related field may substitute for two (2) years of the required experience.
Clickhere to learn more about the minimum qualifications and example of duties.
License: Possession of a valid California Drivers License Class C or higher is required by date of appointment.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIESOrange County Sheriffs Department seeks candidates with at least seven years of Information Technology experience with three of those years in a supervisory or management role. Candidates experience in managing large-scale IT infrastructure network security and helpdesk is highly desirable. Although not required the desirable candidate will possess government or public-sector IT experience and a Bachelors degree in Information Technology Computer Science or a related field.
In addition to the minimum qualifications ideal candidates will demonstrate experience in the following competencies:IT INFRASTRUCTURE
Technical Expertise:
- Proficiency in cybersecurity operations including threat management incident response and compliance.
- Experience with security frameworks and standards such as NIST ISO 27001 and PCI-DSS.
- Knowledge of endpoint security solutions and practices.
- Ability to implement and manage security policies procedures and controls.
- Experience with firewall management including configuration monitoring and maintenance.
Leadership & Team Management:
- Supervise and provide leadership to IT supervisors managing the Network Security and Server/Storage teams.
- Oversee day-to-day IT operations ensuring efficiency security and reliability.
- Foster a collaborative and high-performance culture within the Technology Division and technical teams.
- Conduct performance evaluations staff development and mentorship for IT supervisors.
- Develop and implement long-term IT strategies to support Sheriffs operations.
IT Operations & Infrastructure Oversight:
Ensure optimal performance security and scalability of Sheriffs IT infrastructure.
Oversee the design implementation and maintenance of:
- Network infrastructure (LAN/WAN wireless VPN VoIP SD-WAN).
- Cybersecurity operations (threat management incident response compliance).
- Server and storage environments (virtualization cloud services backup & disaster recovery).
- Manage IT service requests ensuring timely issue resolution and minimal downtime.
- Collaborate with cross-functional teams and external agencies to optimize IT services.
Strategic Planning & Project Management:
- Develop technology roadmaps to align IT operations with county goals.
- Lead IT infrastructure upgrades migrations and security enhancements.
- Evaluate and recommend new technologies to improve efficiency and service delivery.
- Coordinate budget planning and resource allocation for IT initiatives.
Compliance Risk Management & Security:
- Ensure adherence to federal state and local IT regulations including:
- NIST ISO 27001 HIPAA CJIS PCI-DSS compliance frameworks.
- Implement and maintain disaster recovery (DR) and business continuity (BC) plans.
- Collaborate with cybersecurity teams to enhance security posture and risk mitigation strategies.
Certifications (Preferred but Not Required):
- Project Management Professional (PMP)
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Professional (CCNP)
- VMware Certified Professional (VCP)
- ITIL Foundation Certification
- MAC OS/JAMF/ ServiceNow
Key Skills & Competencies:
- Strong leadership and team management experience.
- Expertise in networking cybersecurity and IT infrastructure management.
- Ability to develop IT strategies and implement innovative solutions.
- Experience in budgeting procurement and vendor management.
- Strong problem-solving decision-making and communication skills.
IT DESKTOP/HELPDESK
Technical Expertise:
- Strong understanding of help desk operations ticketing systems and IT support workflows.
- Proficiency in desktop management operating systems (Windows macOS Linux) and endpoint security solutions.
- Experience managing enterprise-wide IT support services including remote and on-site troubleshooting.
- Knowledge of software deployment patch management and asset management.
- Familiarity with automation tools and scripting for desktop administration (e.g. PowerShell SCCM JAMF Intune).
- Experience integrating IT support services with Active Directory identity management and user authentication systems.
Leadership & Management Skills:
- Proven ability to lead and mentor IT support teams ensuring high-quality service delivery.
- Experience in developing and implementing IT support policies procedures and service level agreements (SLAs).
- Ability to manage IT support escalations ensuring timely and effective resolution of issues.
- Strong focus on customer service and user experience improvement.
- Experience with IT procurement vendor management and budgeting related to IT support infrastructure.
Communication & Interpersonal Skills:
- Strong ability to communicate technical concepts clearly to non-technical users.
- Demonstrated experience in end-user training support documentation and knowledge base management.
- Ability to foster collaboration between IT teams and business units to align support services with organizational needs.
- Skilled in conflict resolution and problem-solving in high-pressure situations.
Certifications (Preferred but Not Required):
- ITIL Foundation Certification
- Microsoft Modern Desktop Administrator (MD-100 MD-101)
- CompTIA A or Network
- Help Desk Institute (HDI) Certifications
- Project Management Professional (PMP)
- MAC OS/JAMF/ ServiceNow
SPECIAL REQUIREMENTS
Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.
Background screening includes completing of a Personal History Form interview with a background investigator fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions traffic violations drug use and credit problems employment history professional references and education verification (i.e. degree license or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Services (N.A.C.E.S.).
PHYSICAL MENTAL AND ENVIRONMENTAL REQUIREMENTS
The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process.Click here here to learn more about the physical mental and environmental requirements
RECRUITMENT PROCESS
The Orange County Sheriffs Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
SELECTION PROCEDURES
Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position as applications will be screened to identify the most qualified candidates.
Application Screening(Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each candidates rating will be based on responses to a series of structured questions designed to elicit the candidates qualifications for the job. Only the most successful candidates will be placed on the eligible list.Based on the Departments needs the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
ELIGIBLE LIST
After all procedures have been completed the Sheriffs Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.
Please clickhereto review the policy. ADDITIONAL INFORMATION
HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records.Please clickhere for tips to complete your application.
FREQUENTLY ASKED QUESTIONS:Clickhere for additional Frequently Asked Questions.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.
QUESTIONS: For specific information pertaining to this recruitment please contact Eugenia Vasquez-Puentes at or. For other recruitment information please contact Sheriff Recruiting at .EEO INFORMATION
Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
Manager
Employment Type
Full-Time
