Things you should know before applying

At Ludus our mission is to bring people together through shared experiences. Its a big goal that allows for limitless expansion to make a difference in the world.

We get shit done move fast and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is that is when you fail. For us success is a sum of small efforts including trial and error so we move at an unrelenting weekly pace.

In order to grow as a company and individually discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white thats not us. If youre a self-starter and can thrive in controlled chaos Ludus is the place for you its time to find your role

What youll be doing

• Own the Onboarding Journey
  Serve as the primary contact for new customers from post-sale through successful implementation ensuring a smooth and successful onboarding experience.

• Lead Kickoff & Planning Sessions
  Conduct kickoff meetings define success metrics and develop customized onboarding plans tailored to each customers goals.

• Drive Progress & Timely Launches
  Monitor onboarding milestones proactively address roadblocks and ensure customers go live on schedule.

• Collaborate Across Teams
  Work closely with other teams across Ludus to deliver a cohesive and consistent customer experience.

• Refine Processes & Share Insights
  Track onboarding data in HubSpot contribute feedback to internal teams and improve onboarding documentation and workflows for scalability.

• Revenue Generation
  Drive revenue by identifying upsell opportunities and guiding customers to higher-value plans during the onboarding cycle.

Traits were looking for

(In no certain order)

• Customer Onboarding Experience
  Background in onboarding implementation support or a related customer-facing role.

• Strong Communication Skills
  Confident leading customer calls with clear professional written and verbal communication.

• Organized & Detail-Oriented
  Excellent project and time management skills with the ability to juggle multiple tasks and clients without sacrificing quality.

• Tech-Savvy & Quick to Learn
  Comfortable navigating software tools learning new features quickly and explaining them clearly to others.

• Proactive & Customer-Focused
  Driven by a customer-first mindset with a solutions-oriented approach to challenges and continuous improvement.

BONUS Qualification:

• Experience with HubSpot.

• Experience with managing an importing data
  

PERSONAL ATTRIBUTES:

• Flexibility: Comfortable with change and able to adapt quickly in a fast-growing environment.

• Collaborative and Team-Oriented: Works effectively with cross-functional teams to drive shared goals and success.

• Growth-Oriented Thinking: Creating processes and strategies that can evolve as Ludus grows considering the bigger picture.

Perks

Health Insurance (Medical Vision Dental) Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.

401(k) matching Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).

Employee Liquidity Pool Ludus has a long-term focus but in the event of an acquisition or IPO a percentage will be allocated to employees.

Personal Wellness $50 monthly reimbursement that can be used on anything personal wellness related.

Experience Credit $100 yearly reimbursement toward concert tickets theatre tickets etc. to encourage shared experiences.

Flexible PTO Take the time you need for vacation or personal days - simply work with your team to ensure everything runs smooth while you are away.

Sick Days If youre under the weather we expect you to take the time needed to recover within reason.

Role Details

• Salary Range: $55000 - $65000

• Location:Hybrid - West MI

Apply for the job

Interested in joining our growing team Then wed love to hear from you!