Customer Service Advocate
Customer Service Advocate
Posted on :
08-08-2025
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1 Vacancy
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Job Description
Join an Industry Leader and Make a Difference Every Day!
Position: Customer Service Advocate (Full-Time)
Location: Willmar MN Corporate Office
Reports to: Supply Chain & Sales Coordinator
Select Genetics is searching for a natural problem-solver with a heart for delivering superior customer service. If you thrive in a fast-paced team environment where attention to detail and communication skills truly make a difference wed love to meet you!
Select Genetics takes pride in presenting a solid platform to serve our customers. In association with Aviagen Turkeys we provide top-tier poults and solutions to our customers on a national and international scale.
As a Customer Service Advocate youll be a vital part of the team working directly with customers to ensure smooth communication accurate order fulfillment and a seamless experience from start to finish. This Customer Service Advocate position is based in the Willmar MN office reports to the Supply Chain & Sales Coordinator role.
What youll do:
What were looking for:
What we offer:
Starting Range: $23.00 - $30.00/hr
Position: Customer Service Advocate (Full-Time)
Location: Willmar MN Corporate Office
Reports to: Supply Chain & Sales Coordinator
Select Genetics is searching for a natural problem-solver with a heart for delivering superior customer service. If you thrive in a fast-paced team environment where attention to detail and communication skills truly make a difference wed love to meet you!
Select Genetics takes pride in presenting a solid platform to serve our customers. In association with Aviagen Turkeys we provide top-tier poults and solutions to our customers on a national and international scale.
As a Customer Service Advocate youll be a vital part of the team working directly with customers to ensure smooth communication accurate order fulfillment and a seamless experience from start to finish. This Customer Service Advocate position is based in the Willmar MN office reports to the Supply Chain & Sales Coordinator role.
What youll do:
- Serve as the go-to contact for assigned customers handle and respond to customer requests with care and efficiency utilizing internal operational and technical resources. Keep the customer informed throughout the resolution process.
- Maintain continuous contact and communication with customers on poult placement delivery schedule details.
- Collaborate with Supply Chain & Sales Coordinator to balance daily production and order placements to align schedules and orders with customer needs.
- Ensure respective internal team members stay informed and aware of customer trends concerns and changes in a timely manner.
- Keep orders and schedule for customers up to date as far in advance as the customer will allow (weeks months or year) and provide sales projections.
- Spearhead the sales forecasting process collecting input from Sales and Customer Service team members provide data to CEO and Supply Chain & Sales Coordinator for strategic planning purposes.
- Maintain accurate records of pertinent information in the appropriate software systems on customers orders delivery and invoicing.
- Produce & maintain weekly trucking schedules delivery tickets and invoices for assigned customers.
- Ensure customers stay informed about the company via various channels of communication such as newsletters technical bulletins and announcements.
What were looking for:
- A genuine passion for customer care and high-quality service
- Clear professional communication - verbal and written
- Strong multitasking and organizational skills in a dynamic work environment
- Self-motivated and proactive time management
- Accuracy working with software systems managing and entering detailed records
- Ability to work both independently and as a productive team member
- 3-5 years in customer or administrative services
- Prior poultry industry experience preferred
What we offer:
- Be part of a collaborative mission-driven team.
- Opportunity to make a real impact on customer success and satisfaction.
- Develop your knowledge and skills in a supportive and fast-moving environment.
- Work schedule generally 8 am 5 pm business hours some potential for night/weekend work at times.
- We offer a comprehensive benefits package which includes medical dental vision telehealth 401k life insurance short- and long-term disability plans company-paid holidays paid time off bonus potential and more.
Starting Range: $23.00 - $30.00/hr
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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