VIP Services Coordinator (Laurel Lounge, Harrah's)
VIP Services Coordinator (Laurel Lounge, Harrah's)
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Salary Not Disclosed
1 Vacancy
Job Description
Were investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment a new Caesars Team Member youll be eligible to begin reaping the rewards of many of these benefits in just 12 months with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs student loan repayment and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.
Additional benefits include the option toenrollin 401k with a company match free parking and a wide variety of team member members are alsoable to enjoy free meals in our team member dining room while on shift. This includes sandwiches salads fresh fruit cereal and a wide variety of beverages.
Ask about our hiring bonus during your HR interview.
Job Description:
- Responsible for providing excellent guest service to our guests by answering customer calls through telephone switchboard; selling and booking hotel VIP and special events reservations and direct mail offers; and through comp limits special services/amenities available and special targeted player events.
- Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms restaurants transportation special events and shows.
- Establishes and maintains positive customer contact at the VIP Lounge handles difficult customer interactions and directs mid to high end customer disputes to the proper host.
- Coordinates RSVP responses for mid to high end customer special events and necessary accommodations.
- Able to form positive relationships with guests to communicate player worth and amenity information.
- Maintains confidentiality of sensitive information at all times.
- Performs all other related and compatible duties as assigned.
- Acts as a role model and always presents oneself as a credit to Harrahs and encourages others to do the same.
- Adheres to all regulatory departmental and company policies.
Qualifications:
- Basic keyboarding skills required.
- Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases) Word and Excel preferred.
- Must possess excellent customer service skills.
- Good oral and written communication skills must be fluent and literate in English bilingual experience preferred.
- Ability to respond calmly and make rational decisions when required.
- Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push pull reach bend twist stoop and stack.
- Able to be on feet for entire shift.
- Successful or better performance against Performance Appraisal Standards.
- Teamwork ability to work collaboratively within the outlet for effective day to day operations.
- Compliance with all regulatory governmental and safety requirements.
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
- Knowledge of and compliance with department property and company policies and procedures.
Required Experience:
IC
Employment Type
Part-Time
