Customer Operations Coordinator
Customer Operations Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Coordinator to join ourteam at our Marietta location. The Customer Operations Coordinator position will be responsible for 60% Operations (invoicing pulling parts managing returns) and 30% Customer Service and Administration at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Companys eCommerce orders along with daily shipping addition the ideal candidate will also be responsible for answering inbound customer service calls customer messages on eCommerce platforms and responding to tickets.
The Coordinator will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
* This is not a remote position. The schedule will be Monday through Friday from 9am to 6pm and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday).
This position reports directly to the Operations Team Lead.
Core Accountabilities:
- Invoicing/Printing Labels
- Order Fulfillment (Pulling Parts)
- Shipping
- Customer Support
- Administration
- Returns
- Other tasks and projects as assigned
- Invoice orders from all eCommerce channels
- Proactively detect data entry errors and maintain data integrity across Company systems
- Print shipping labels
- Enter tracking information into appropriate systems
- Pull correct parts for shipping per invoice instructions
- Daily shipping of technician and services orders
- Correctly match labels to orders/boxes
- Print additional labels for multi-box shipments
- Answer inbound phone calls from the Customer Service line
- Monitor and respond to customer messages across all eCommerce platforms (Amazon Newegg Walmart eBay and company website)
- Investigate answer and close tickets from the internal ticketing system
- Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
- Quickly respond to order status inquiries via appropriate channels (email chat Slack third party messaging platforms)
- Work to resolve and prevent customer service issues and complaints
- Work on Autotask tickets and resolve them in a timely manner
- Take inventory of commonly sold items several times weekly on a daily basis.
- Assist with light receiving work
- Clean and maintain an orderly operations workspace
- Maintain current knowledge of products and services
- Attend ongoing product and job training including seminars workshops conferences etc.
- Participate in Company or departmental meetings and projects as requested
- Provide support for additional tasks as requested by management
- Process returns and reshipments
- Investigate the reason for returned products initiate an inspection and finalize the return process
- Associates or Bachelors degree (degree in progress acceptable) or equivalent experience
- Experience with high volume invoicing as well as experience with order entry systems such as QuickBooks
- Experience with shipping and receiving and major carriers
- Upbeat and positive attitude
- Ability to perform repetitive work
- Ability to pay attention to the smallest of details
- Not easily flustered by the volume pace or change
- Ability to keep composure in stressful situations
- Ability to work independently
- Ability to exhibit accurate and detailed knowledge of Companys products and services
- Ability to lift 40 pounds unassisted
- Valid drivers license and a clean driving record
Work Environment:
- Competitive salary as well as employer contributed health benefits
- Unlimited paid time off
- Marietta GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Aventis Systems Inc offers comprehensive IT solutions with tailored configurations that are built to address customers technology requirements and simultaneously reduce the need to source parts from multiple vendors solve compatibility issues or balance numerous warranties.
Aventis Systems virtualization expertise and cloud services allow customers to deploy with ease migrate seamlessly and minimize downtime with offsite disaster recovery locations as well as shortened application addition Aventis Systems is a Microsoft Gold Partner which was earned by their ability to provide elite technical expertise and customer service to implementations of the latest Microsoft cloud solutions.
Aventis Systems offers customers a choice to fully customize their IT solutions with ahands-on business-minded sales professional or select tailored solutions through premier online channels.
Customers receive personalized support that provides guidance during the planning stage and procurement seamless delivery and deployment and continued technical support through and beyond the life of physical and virtual systems.
Required Experience:
IC
Employment Type
Full-Time
