AM - Collections

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Inviting applications for the role of Assistant Manager- Accounts Receivables Collections and Credit Management Process

In this role in this role we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Collections/Disputes and credit management operations while meeting the agreed service this role you are required to coordinate and collaborate with various SHI Finance stakeholders and SHI Customers to resolve any outstanding invoice related issues to enable payment on time

Responsibilities
Based on the established Collections Strategy you are required to follow up and collect on past due invoices for assigned set of SHI Customer accounts send statement of account email invoices copies request back up support and resolve disputes on account.
Follow up on customer disputes customer queries and analyze disputes.
Working between departments to get a resolution and communicate effectively with customers
Research partial payments invalid deductions unallocated cash and open credit memos on customer accounts
Perform account reconciliations to ensure payments and credit memos are applied to the correct invoices and work with Cash Applications to rectify any errors in postings
Deliver quality customer service by researching and responding to all internal & external partners inquiries within the agreed threshold
Participate in portfolio reviews share with managers the current updates on assigned portfolio to track the progress on aged debt disputes unallocated cash and credit memos any bottlenecks help needed and participate in the regular governance agreed with SHI.
Ensure meeting the past due collections targets set for the portfolio
Respond to Escalations coordinate with manager for next level escalation through proper documentation and necessary back ups
Provide support on any specific reporting activities within or towards the month end
Assist Sales team with the queries/tickets raised on ServiceNow and SharePoint related to credit holds customer modifications invoice payment queries unallocated cash credit memos refunds credit and rebill etc.
For credit enhancement/hold related requests do proper due diligence in line with the agreed and established process and present findings to the management to take appropriate action.
Support at the month end on invoice status including but not limited to invoice consolidation running reports for the flagged customers.
Should be able to conduct credit assessments for new account requests as well for existing customer and update AX
Review the orders on hold identify the reason work towards it and communicate to sales and customers with reasons . Team must update the sales & customer for the orders which are on hold due to non payment of invoices/ Insufficient credit limit
Perform credit check for existing customers using tools that may include but not limited to D&B online research financial statement review etc . and inform Sales if customer is eligible for credit raise or not

Additional Responsibilities
Act as first point of contact for any escalation that an accountant comes across and is not able to resolve on their own
Identify anomalies gaps in the process and explore potential opportunities for improvement
Collaborate with Quality and Digital function in implementation of identified process improvement opportunities
Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on collections and credit management including running training programs for new hires in conjunction with the assigned trainer
Audit samples or account review of the collections notes disputes reasons in the blackline or in AX for the accounts which has been covered by Accountant
Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval
Review /update Root Cause Analysis (RCA) provided by the accountant and work with SHI-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in commerce or equivalent
Relevant Prior work experience
You are required to work in US time zone
ERP experience of Microsoft AX Oracle Salesforce SAP
Experience with AR System of Engagement (SOE) such as Blackline High Radius Get Paid.
Proficiency in using MS office applications such as Word Excel PowerPoint.
Excellent written and verbal communication skills
Ability to learn fast absorb knowledge and apply newly learned information
Ability to work effectively within all levels of an organization both internally and externally
Ability to work both individually and in a team environment
Ability to think creatively and find solutions to issues
Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy
Ability to self-manage take the initiative and escalate to the supervisors as needed
Effective follow up skills to maintain a healthy relationship

Preferred Qualifications/ Skills
Working with US based clients is mandatory.
Familiarity with computer products and programs are desirable for this position
Flexible working late hours especially during month/quarter end or as per business discretion.
Experience in IT distribution/hardware/software industry will be an advantage
ERP experience of Microsoft AX preferred
Experience with ServiceNow Salesforce

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.