Business Analyst
Business Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role will require you to work on small to large sized business initiatives to identify document analyze and provide solutions related to processing service and/or technical improvement opportunities under the guidance of a senior product owner. Business initiatives will include analysis of customer data and remediation of any gaps identified to better support operations processes.
Belong to a team where our vision is to create and supportengagingandfrictionlesscustomer producer andemployee experiences to optimize capacity for business growth and support Operations goals.
Position Responsibilities:
Individual Responsibilities:
Clarify and translate business requirements / objectives into detailed system functionality
Produce high quality requirement specifications
Provide support to business areas investigating operational related problems/inquiries and recommending and implementing solutions
Develop new procedure documentation in support of new process products or system enhancements
Drive refinement sessions ensuring clarity of stories and acceptance criteria for Developers and Quality Engineers
Provide effective communication with business unit management as well as business partners across Information Technology Operations Product & Marketing Sales & Distribution and other functional teams
Collaborate with business stakeholders as needed to conduct analysis
Assist with development of user test plans and testing to validate system enhancements
Support the Product Owner with various tasks such as assisting with prioritization reporting and documentation
Shared Responsibilities:
Conduct interviews with business and technical experts to identify and communicate issues
Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated
Assist with testing (UAT PIV) and user training development
Attend cross team meetings to gather requirements and facilitate day-to-day discussions
Create and review user stories to meet business standards and audit criteria
Monitor feedback and review scans for trends production issues and ADA compliance
Required Qualifications:
University degree or equivalent business experience
1-2 years business analysis and/or project management experience
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Ability to convey information clearly and effectively through both verbal and written communication
Good organization problem-solving skills and analytical ability
Work well in independent or team basis as situation dictates
Ability to breakdown complex problems and adapt to a faced-past environment
Preferred Qualifications:
Experience and understanding of internal and industry insurance business and products offered
Experience with applications such as Salesforce and Jira
Bilingualism (English and French) is an asset. If the successful candidate is in Qubec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words
As part of our global team well support you in shaping the future you want to see
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
USA Massachusetts - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$60375.00 USD - $100625.00 USDIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)Required Experience:
IC
Employment Type
Full-Time
