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You will be updated with latest job alerts via email$ 105435 - 179740
1 Vacancy
Job Description:
Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in e-commerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.
Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back deals and rewards from more than 3500 merchants. Founded in 1999 Rakuten has grown to become the go-to shopping destination for consumers having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle a leading fashion discovery destination and Cartera Commerce a top rewards platform for airlines and banks. For more information visit .
Job Summary:
Were looking for a Sr. Product Designer to join our Payments & Support squad a critical team responsible for designing intuitive and trustworthy experiences around Cash Back activity payments and member support. You will lead design for key member-facing areas including account pages Cash Back tracking and payment flows. This role requires a strong understanding of user needs a keen eye for detail and the ability to balance user experience with complex technical and business requirements.
Youll be a champion for our members ensuring clear and transparent communication especially around Cash Back earnings and payment processes. You will set the design vision for these areas driving improvements based on user research data analysis and a deep understanding of our business goals.
This role reports to the Senior Manager Product Design and will work directly with a product manager engineers researchers and UX writers.
Key Responsibilities:
Design Execution & Quality: Own the execution and delivery of designs for key areas including the member account page Cash Back activity tracking experience and payment/withdrawal flows. This includes creating wireframes prototypes user flows and high-fidelity designs.
Lead Design Vision & Strategy: Define and champion the design vision for the Payments & Support squad aligning with overall product strategy and business objectives. Translate user research data insights and business goals into compelling design solutions.
Subject Matter Expertise: Develop a deep understanding of how our earnings and payment systems work. Become the go-to person for any and all questions related to earnings & payments. Stay up-to-date on industry trends and emerging technologies in these areas.
User Research & Testing: Collaborate with the research team to conduct user research usability testing and A/B testing to inform design decisions and validate solutions. Advocate for a user-centric approach throughout the product development lifecycle.
Collaboration & Communication: Work closely with product managers engineers UX writers and other stakeholders to ensure alignment on design goals and deliverables. Effectively communicate design rationale and advocate for the best possible user experience. Partner with other squad leads on process improvement.
Mentorship & Guidance: Mentor and guide other designers on the team fostering a culture of design excellence and continuous improvement.
Qualifications:
Proficiency with design and prototyping software e.g. Adobe Creative Suite Sketch Figma InVision After Effects Principle Framer X Zeppelin.
Excellent communication skills an engaging presentation style and strong visual storytelling.
Deep proficiency in Figma and working with design-engineering workflows.
Comfortable leading work across platforms (native app web browser extension).
A strong sense of visual and interaction design with a track record of raising the bar.
Builder mindset: low ego fast iterating and always looking to unblock teams.
Opinionated but collaborativeable to set a vision while inviting contribution.
A solid understanding of user research methodologies (both quantitative and qualitative) and experience facilitating user testing sessions.
Experience utilizing and contributing to design systems.
Understanding of basic front-end constraints comfortable pairing with engineers and making tradeoffs. You know the constraints of developing for multiple devices and how to create a unified experience across them.
Design experience within an e-commerce or marketplace with a mobile-first mentality.
Minimum Qualifications:
Bachelors degree or (equivalent work experience) in a design discipline including but not limited to: Human-Computer Interaction Information Architecture UI / UX Graphic Design or Digital Media Arts.
6 years of experience designing digital products (web and iOS/Android) in close partnership with Product and Engineering.
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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.
At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.
USD $105435.00 - $179740.00 annuallyRequired Experience:
Senior IC
Full-Time