Head of US External Fraud Risk Oversight (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Responsible for the accountabilityand the authority to challenge the work of the first line of defense in support of the Banks standardspolicies and Risk Appetite
• The external fraud risk oversight team is responsible for setting policies and standards for first party fraud third party fraud and scams and overseeing monitoring and credible challenge of fraud control design and execution across lines of business
• Owns manages and evolves the US Fraud Risk Framework Policies & Standards related to external fraud (1st and 3rd party) to set a consistent and appropriate suite of controls for managing external fraud risk within risk appetite and in line with regulatory expectations and in consideration of the customer experience and customer friction
• Owns and drives external fraud risk governance and operational risk management programs and routines related to such external fraud risk
• Reviews and challenges the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense
• Builds and maintains effective relationships with business partners and control function partners establishing credibility by understanding the business/control their needs strategic priorities and challenges
• Partners with key stakeholders to drive fraud risk management strategy in alignment with organizational and business objectives and risk appetite
• Supports internal and external audits and regulatory examinations as applicable
• Reports and escalates risk issues events and breaches to executive management and risk committees
• Partners with senior management on the reporting and presentation of fraud risk trends and key developments to the board regulators and other key stakeholders
• Fosters a culture of fraud risk management awareness and accountability for fraud risk management including identification prevention detection and response/reporting of external fraud
• Promotes and fosters a strong culture of integrity ethics and regulatory compliance and provides independent oversight of the management of external fraud risk
• Maintains positive honest transparent and constructive relationships with regulators

Education & Experience:

• 4-year degree or equivalent experience; post graduate degree preferred
• 15 years related experience required with deep subject matter expertise in Fraud Risk Management and Banking
• Experienced professional with technical knowledge of fraud threats risks and controls and experience in the Banking industry (across the customer lifecycle from account opening financial and non-financial transactions fraud controls and case managers and suspicious activity reporting)
• Ability to attract inspire coach train and lead; bring out the best in team members
• Strong knowledge of banking regulations and industry standards (e.g. OCC FRB FDIC)
• Excellent leadership project management and stakeholder communication skills
• Strategic mindset with the ability to execute tactically
• High integrity sound judgement discretion and a strong sense of accountability; ability to handle confidential matters with professionalism
• Strong attention to detail with the ability to recognize and react to discrepancies
• Strong relationship building skills and the ability to develop and maintain relationships at all levels of management throughout the organization
• Excellent written and verbal communications skills; ability to engage effectively with senior stakeholders and the ability to develop business communications calling for specific action
• Communicates complex data related topics and transformational change drivers to the broader US organization including Regulators
• Effective presentation skills including the ability to present to regulators executive management and senior executive tables
• Skillful communicator and influencer to build and maintain strong relationships with both internal and external stakeholders providing challenge and push back as needed and advancing decision making; effective collaborator with the ability to influence
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction
• Strong analytical skills with the ability to synthesize information across disciplines and functions
• Ability to deal with ambiguity and facilitates and supports change
• Highly motivated with a track record of successfully developing and implementing large scale programs with superior results while managing effectively in a highly matrixed environment
• Effectively challenges business leaders while providing value added guidance
• Works with a pool of experts and ensures high levels of service even when the effort crosses organizational boundaries
• Possesses and operates with a strong Control/Risk Management mindset
• Thrives in an ambiguous and fast-paced environment managing multiple deadlines and priorities
• Works collaboratively with others as we innovate and simplify

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.