Digital Product Designer - Digital and Technology Partners - Hybrid
Digital Product Designer - Digital and Technology Partners - Hybrid
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USD 120000 - 180060
1 Vacancy
Job Description
This is a hybrid position - flexible and remote but will periodically require coming onsite
Office is hoteling space at 150 E 42nd Street New York NY 10017
We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1 you will play a critical role in designing digital experiences for patients providers and staff. You will have significant responsibilities and impact. This is a full-stack design role but please note that we use vendor software rather than custom development. This role focuses more on UX research strategy and service design across technology and operations workflows and less on application UX/UI design.
Responsibilities
- Discover User Opportunities
- Collaborate closely with Product Managers to discover validate and prioritize the most impactful user problems to solve
- Conduct user research with patients staff providers and other stakeholders
- Translate insights into actionable opportunities in the problem and solution spaces using qualitative and quantitative methods including user interviews usability testing surveying and analysis
- Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
- Execute Service Design
- Develop and validate personas journey maps and touchpoints
- Develop service blueprints to understand operations clinical and technical systems
- Design ideal and holistic persona experiences across a complex ecosystem
- Work across various digital products and domains adapting to diverse project needs
- Review and Improve UX/UI Designs
- Review customize or improve digital product designs in collaboration with Product Owners and software vendors
- Advocate for human-centered design throughout the product development process
- Improve the accessibility of experiences for all users adhering to best practices and guidelines
- Collaborate with stakeholders and improve how we work
- Seek input and buy-in inform and partner with a wide range of multidisciplinary stakeholders across digital technology project and program management operations clinical and marketing teams
- Help improve our design processes systems and tooling
Qualifications
- Bachelors Degree required
- Four or more years of related experience
- Background in analytical and strategic roles
- Technical design and data fluency preferred
- Healthcare knowledge is preferred but not required
- 2 years of direct experience in digital product design or related field strongly preferred
Desired Qualities
- High-Agency: Driven hard-working proactive sense of ownership and personal responsibility and persevering
- Curious: Eager to learn inquisitive focused and engaged
- Analytical: Sharp cognitive abilities including ability to comprehend analyze data and solve complex problems
- Results-Oriented: Action-oriented high-standard for quality effective and precise attention to detail
- Effective Communicator: Empathetic listener with strong written and verbal communication skills
- Advanced Social-Emotional Skills: Relationship-driven positive collaborative humble and patient
Key Tools
- Figma
- Mural
- UserTesting
- Atlassian products (e.g. Jira Confluence)
M5L - HSO Digital Experience - MSH Mount Sinai Hospital
Employment Type
Full-Time
