Project Manager â On-Site
Project Manager â On-Site
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$ 80708 - 137203
1 Vacancy
Job Description
Dynamic and experienced project manager to lead high-impact project with a fast-paced mission and performance driven environment. Project Manager will oversee the successful execution of large-scale complex projects ensuring alignment with client goals federal and company standards. Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
This role will be an on-site position.
Responsibilities:
- Lead team of data collectors and other key personnel in call center to ensure high standards of data collection processes and efficient large-scale collection of sensitive data.
- Manage and directs all contract personnel assigned to the contract.
- Primary personnel who work directly with clients located on site.
- Discuss technical and administrative issues with client and key ICF personnel.
- Ensure contract security and confidentiality are met.
- Enforce company and department policies and procedures.
- Coach counsel set expectations and provide feedback for all staff.
- Provide staff engagement development and training plans.
- Monitor staff efficiency standards.
- Assign duties and examines work for quality and accuracy.
- Maintain communication with Project Director staff and clients via email and verbally as needed.
- Reinforce understanding of company policies systems tools and best practices.
- Lead coach and develop a team of call center Interviewers to meet and exceed performance goals.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Foster positive and collaborative team environment.
- Identify opportunities in workflow processes and recommend solutions to optimize performance and productivity.
- Follow-up on requests from clients.
- Provide daily weekly and monthly reports on all projects and personnel related metrics.
Qualifications:
- Bachelors degree or experience equivalent.
- Minimum of five years experience in management of large-scale call centers.
- Minimum three year experience in developing performance metrics which provide detailed analyses of staffing requirements matching and hiring.
- 1 to 3 years of experience in using and understanding CATI software and phone systems.
- Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
Professional Skills:
- Strong coaching and communication skills.
- Ability to identify trends solve problems and continuously improve workflow processes.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$80708.00 - $137203.00Florida Client Office (FL88)Required Experience:
IC
Employment Type
Full-Time
