Majors Customer Success Manager
Majors Customer Success Manager
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USD 160000 - 185000
1 Vacancy
Job Description
Why Harvey
Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers engineers and research scientists. Weve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:
Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world including Paul Weiss A&O Shearman Ashurst OMelveny & Myers PwC KKR and many others.
Strategic investors: Raised over $500 million from strategic investors including Sequoia Google Ventures Kleiner Perkins and OpenAI.
World-class team: Harvey is hiring the best talent from DeepMind Google Brain Stripe FAIR Tesla Autopilot Glean Superhuman Figma and more.
Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
Performance: 4x ARR in 2024.
Competitive compensation.
Role Overview
As a Majors Customer Success Manager youll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. Youll act as a trusted advisor deeply integrating Harvey into their business processes providing expert industry advice and shaping Harveys product roadmap.
What Youll Do
Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Strategic Implementation: Lead the integration of Harvey into daily workflows ensuring seamless adoption and optimal use of our AI solutions.
Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators addressing risks early and driving initiatives that support long-term customer success and retention.
Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a must have product.
Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement transforming customers into Harvey champions within their organizations.
Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
Travel required: Up to 25% of the time
What You Have
Extensive background in strategic customer success or account management at Enterprise SaaS legal (big law or in-house or in-house) or top tier management consulting firms.
History and comfort conducting change management and wide-scale adoption for large technology projects.
Excellent communication and strategic planning skills and a capability of influencing stakeholders at every level including at the executive level.
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
A strong commitment to be collaborative and proactive with a team-first mentality.
What We Offer
A chance to be at the forefront of AI technology and innovation directly impacting how our customers businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth learning and development.
Compensation Range
$160000 - $185000 OTE with an 80/20 split
Please find our CA applicant privacy notice here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing .
Required Experience:
Manager
Employment Type
Full-Time
