Operations Manager / Specialist Real Estate
Operations Manager / Specialist Real Estate
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Job Description
Setting HQ is Berlins premier boutique office provider connecting businesses with innovative workspace solutions across the capital. Since 2014 weve been bridging the gap between traditional real estate and modern workplace needs helping over 3000 companies find their perfect office space. From independent spaces and private offices to traditional setups and open workspaces we specialize in flexible office solutions that foster thriving cultures and vibrant communities.
Our mission is simple: make space work. We transform broker and create office spaces that allow businesses to reach their maximum potential with zero commission and 100% market coverage. Based in the heart of Berlin were passionate about helping entrepreneurs creators and innovators find spaces where they can do their best work.
Were seeking a detail-oriented Operations Manager to join our dynamic team and support our Head of Operations in delivering exceptional service to our partners and clients. This role is perfect for someone who thrives in a fast-paced environment loves problem-solving and wants to be part of Berlins innovative real estate scene.
Youll be the operational backbone supporting our Operations team ensuring smooth day-to-day operations while maintaining our high standards of partner satisfaction and operational excellence.
Tasks
Partner Support & Communication
- Assist in responding to partner requests within our 2-hour internal SLA
- Support incident management for operational and customer support areas
- Own collaboration with internal teams for handback and handover processes
- Maintain clear communication channels with partners and stakeholders
Process Improvement
- Identify opportunities to streamline operational workflows
- Assist in implementing new operational procedures and standards
- Support training initiatives for operational processes
- Contribute to operational efficiency improvements
Documentation & Reporting
- Track and report on operational metrics and KPIs
- Update and maintain operational records (office setups damages maintenance contacts)
- Support documentation of handback processes and damage assessments
Administrative Operations
- Support the preparation of payment reminders and follow-up processes
- Help maintain vendor and contractor databases
- Support operationalising general office administration and operational tasks
Requirements
Essential Requirements
- 1-3 years of operations administration or customer service experience
- Strong organizational skills with exceptional attention to detail
- Excellent fluent written and verbal communication skills in German. Proficiency in English is a strong plus.
- You have the ability to execute manage time-sensitive tasks in a fast-paced highly entrepreneurial environment
- Problem-solving mindset with ability to work under pressure
- Team player who can also work independently
Benefits
Be part of the future : An underserved space that is traditional in all sense we are on a mission to redefining the future of office spaces
- Performance based bonus scheme
- Flexible work hours : We value effectiveness over number of hours spent in the office
- Team culture : Be part of a team who value in person collaboration and results; alongside other things we also have events like Wednesday team lunch
We strive for simplicity and thus also in the hiring process. The process is 3-fold
- Get to know - Krishna 30 Minutes
- Cultural Fit - Johnathan 30 Minutes
- Get to know our processes & spaces - Krishna & Isabell 60 Minutes
- Offering & Joining
Employment Type
Full Time
