Desktop Support Specialist II - Digital and Technology Partners - Onsite Monday - Friday 9am - 5pm various locations
Desktop Support Specialist II - Digital and Technology Partners - Onsite Monday - Friday 9am - 5pm various locations
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$ 31 - 47
1 Vacancy
Job Description
This is Monday - Friday 9am - 5pm onsite position at multiple various locations.
This role supports various multiple locations throughout the five boroughs Westchester and Long Island and will require regular travel. Mileage incurred while traveling between support sites will be reimbursed in accordance with policy.
The Desktop Support Specialist II is responsible for delivering escalated high-level technical support to business area leadership and staff across all aspects of workplace technology services including but not limited to network-based systems and software.
Responsibilities
- Provides support for Mount Sinai users at multiple sites at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware systems security recovery and back-up procedures troubleshooting repairs installations and upgrades.
- Manage support and troubleshoot network printers scanners mobile devices etc.
- Moves adds and changes workstations throughout Mount Sinai Health System locations.
- Provides support for Mount Sinai users at remote sites outside the campus which may require local travel.
- Participates in the testing of new workplace technology packages including remote connectivity products equipment implements and tests prototypes installation quality assurance tests and ensures consistency with standards protocols and procedures.
- Provides second level support on incidents and escalates problems and issues as required to various IT groups.
- Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
- Maintains a high level of collaboration and communication to work effectively with end-users coworkers and upper management to perform related duties as assigned requested or needed.
- Completes all required / assigned training.
- Performs related duties as assigned or requested.
Qualifications
Education Requirements
- A baccalaureate degree in Information Technology or related area.
OR
- A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
Experience Requirements
- At least three (3) years of full-time experience in computer repair maintenance and installation.
- Strong customer service and organizational skills.
Excellent oral and written skills in order to effectively communicate with clients and superiors.- Ability to identify problem trends based on phone call volume and online ticketing system entries.
Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.- Ability to handle constantly changing flow of workload; remain productive during slow times be able to multitask effectively during busy times exercise patience and professionalism during stressful situations.
Licensing and Certification Requirements
Certifications preferred: A / Network / Security / Apple Certs
Computer Skills
- Must have excellent troubleshooting skills with Hardware and software
- Advanced knowledge of all Windows and Apple Operating Systems
- Advanced knowledge supporting and troubleshooting Microsoft 365.
- Advanced knowledge supporting troubleshooting and deploying iOS/Android mobile devices.
- Advanced understanding of networking and familiarity with TCP/IP and DHCP.
- Advanced knowledge of Active Directory and basic AD administration (User and Group management).
- Hands-on experience working with an ITSM/ticketing system (ServiceNow preferred).
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.45 - $47.25 Hourly. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.
Non-Bargaining Unit 288 - DTP End User Computing - MSH Mount Sinai Hospital
Required Experience:
Unclear Seniority
Employment Type
Full-Time
