Records Associate
Records Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pay: $21.00/hr
The Records Associate is an entry-level position responsible for delivering exceptional customer service to our clients. Responsibilities include file and database maintenance fulfilling client record requests and general office duties as needed.
Job duties
(* denotes an essential function)
*Perform records services work according to established policies and procedures
*Assess job requests identify correct process needed to create and manage records files and ensure appropriate completion throughout task lifecycle
*Use established standards and formats to create new records files conduct data entry into records management database prepare records and records boxes for off-site storage as necessary
*Locate and retrieve records files liaise with storage vendors when needed
*Adhere to record and document retention policies including following up on the proper return collect and refiling of records
*Use customer service skills to maintain and enhance customer relationships or otherwise complete records requests to client satisfaction
*Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions
*Utilize appropriate logs and/or tracking software for all assigned work
*Prioritize workflow requests and meet contracted deadlines for accepting completing and delivering all work
*Communicate with peers supervisor or client on job or deadline issues
Handle sensitive and/or confidential documents and information
May perform Quality Assurance on work of others
May train new staff members
Interact with clients in person over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Troubleshoot basic equipment problems
Assist Office Services or peer teams in other service lines as needed
Complete other tasks and assignments as assigned by management
Be able to lift up-to 50 lbs. on a regular basis including but not limited to pushing carts of files and lifting boxes of files
Required Experience:
IC
Employment Type
Full-Time
