Customer Service & Technical Support - Spanish

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise Committed to Outstanding Service through Effective Communication Problem Solving and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening patience tenacity and adaptability to effectively address customers concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team we encourage you to apply now!

Key Responsibilities

• Provide exceptional customer support resolving technical issues related to products or services in the Latin American region.
  

• Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
  

• Listen actively to customers ensuring a clear understanding of their issues and offering appropriate solutions.
  

• Handle customer inquiries with patience and professionalism maintaining a positive and helpful attitude.
  

• Adapt to varying customer needs offering tailored solutions and suggestions based on technical knowledge.
  

• Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
  

• Maintain up-to-date knowledge of products services and technical updates to provide accurate assistance.
  

• Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
  

• Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
  

• Continuously improve personal performance through feedback and training opportunities.
  

Requirements

Qualifications

• Excellent Spanish communication skills both verbal and written with a customer-centric approach
  

• Proven experience in customer service and technical support roles with a focus on resolving technical issues and providing exceptional service.
  

• Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
  

• In-depth understanding of technical systems software or hardware and the ability to convey technical information to non-technical customers.
  

• Ability to handle escalated issues manage conflict and provide effective resolutions in a calm and professional manner.
  

• Experience using customer service software ticketing systems and technical tools to track manage and resolve customer concerns.
  

• Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
  

• Active listening skills with the ability to understand customer needs and provide tailored solutions.
  

• Patience adaptability and a positive attitude when dealing with challenging or complex customer interactions.
  

• Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
  

• Proficiency in using Microsoft Office Suite (Excel Word Outlook) and other relevant tools.
  

• Ability to work both independently and collaboratively in a fast-paced team-oriented environment.
  

• Skilled in using support tools like Zendesk or Freshdesk with strong ticketing and escalation management.
  

Benefits

Benefits

• Healthy conducive work environment (Great Place to WorkTM Certified three years in a row!)
  

• Competitive salary
  

• 16 leave credits all client-based holidays
  

• De Minimis/ Allowances (Upon regularization)
  

• HMO coverage dependent
  

• Lots of opportunities to enhance your skills acquire new experiences work among experts and grow your career.
  

• Exposure to world-class high-level management from local and international direct supervisors.