Customer Service Specialist
Customer Service Specialist
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23000 - 37000
1 Vacancy
Job Description
The Customer Service Representative interacts with customers to provide information regarding their order status change or cancel orders and assist customers to place manual orders and returns. They communicate with customers primarily via phone calls live chats and emails.
Duties and Responsibilities
Answer live chats to provide information about the status of orders assist with changing or canceling orders and answer basic questions regarding sizing and availability. This includes assisting customers with various tasks related to internal ordering platforms and applications. (50% of time)
Answer emails to provide information about the status of orders assist with changing or canceling orders and answer basic questions regarding sizing and availability. (50% of time)
Escalate order-related questions to reporting supervisor and account managers.
(No percentage provided for escalation in original assuming its part of the overall 100% implicitly)
Requirements
Experience and Education
High school diploma or GED
Minimum 6 months of experience in customer service
Knowledge Skills and Abilities
Knowledge: Identifies the acquired information or concepts that relate to a specific discipline.
(No specific knowledge points were listed under this heading in your original text but they are generally embedded within the "Skills" section.)
Skills: Describe acquired behaviors and may cover manual aspects required to do the job.
Ability to communicate clearly in English both verbally and written.
Service Orientation actively looking for ways to help people.
Time management.
Dependability being reliable and fulfilling obligations.
Independence.
Email Etiquette.
Attention to Detail being careful about detail and thorough in completing work tasks.
Cooperation being pleasant with others and displaying a good-natured cooperative attitude.
Self-Control maintaining composure keeping emotions in check controlling anger and avoiding aggressive behavior even in difficult situations.
Computer knowledge Ability to navigate multiple applications simultaneously: MS Excel Outlook Word ERP VPN and Electronic Store Applications.
Abilities: Describe natural talents or developed proficiencies required to perform the responsibilities of the job.
(No specific abilities were listed under this heading in your original text but they are generally embedded within the "Skills" section.)
Working Conditions Physical Effort and Environment
Sitting for 8 hours.
Making repetitive motions.
Little physical strength.
Key Performance Indicators
Number of interactions handled per week.
Benefits
- Great Place to Work-Certified Company
- Premium HMO
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Monthly engagement activities
- Career advancement opportunities
- Paid referral program
Experience and Education High school diploma or GED Minimum 6 months of experience in customer service Knowledge, Skills and Abilities Knowledge: Identifies the acquired information or concepts that relate to a specific discipline. (No specific knowledge points were listed under this heading in your original text, but they are generally embedded within the "Skills" section.) Skills: Describe acquired behaviors and may cover manual aspects required to do the job. Ability to communicate clearly in English, both verbally and written. Service Orientation actively looking for ways to help people. Time management. Dependability, being reliable and fulfilling obligations. Independence. Email Etiquette. Attention to Detail, being careful about detail and thorough in completing work tasks. Cooperation, being pleasant with others and displaying a good-natured, cooperative attitude. Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations. Computer knowledge Ability to navigate multiple applications simultaneously: MS Excel, Outlook, Word, ERP, VPN, and Electronic Store Applications. Abilities: Describe natural talents or developed proficiencies required to perform the responsibilities of the job. (No specific abilities were listed under this heading in your original text, but they are generally embedded within the "Skills" section.) Working Conditions, Physical Effort and Environment Sitting for 8 hours. Making repetitive motions. Little physical strength. Key Performance Indicators Number of interactions handled per week.
Employment Type
Full Time
