Bilingual Reservations and Guest Services Specialist (Mandarin-English)
Bilingual Reservations and Guest Services Specialist (Mandarin-English)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 1300 - 1300
1 Vacancy
Job Description
This is a remote position.
Schedule:
Monday Tuesday: 8:30 AM 2:30 PM SGT (6 hours)
Friday to Sunday: 8:30 AM 6:30 PM SGT (10 hours)
Total Weekly Hours: 42 Hours
Our client is seeking a proactive and detail-oriented Bilingual Reservations and Guest Services Specialist (Mandarin-English) to support front-of-house and guest engagement operations. This role is essential in ensuring a seamless reservation experience managing guest communications across multiple platforms and assisting with event coordination.
The ideal candidate is highly organized customer-focused and tech-savvy with excellent communication skills and a passion for hospitality. You ll serve as the first point of contact for guests via phone WhatsApp or social media and play a vital role in delivering exceptional experiences before they even step foot in the venue.
Key Responsibilities:
Return missed calls respond to unanswered WhatsApp messages and input reservations into the system
Monitor and respond to all reservation inquiries and direct messages on social media (Instagram and Facebook)
Set up and manage ManyChat for automated responses
Conduct outreach to hotel concierges in Singapore and invite them for hosted visits at Tanjong Beach Club
Perform clerical tasks including logging daily guest requests (e.g. tabs table changes guest additions) and feedback
Promptly escalate notable guest preferences or concerns to the manager
Prepare accurate and concise shift handover notes
Maintain and update guest profiles and reservation records consistently
Track and document all lost and found items
Reconfirm upcoming reservations; contact late guests and update their estimated arrival time
Review bookings for the upcoming 2 3 days and contact VIP or birthday guests to explore personalization opportunities
Strategically allocate tables grouping spenders and party guests when possible
Handle initial event inquiries gather essential information and hand off to the Sales & Events team
Assist in managing the waitlist during busy periods
Set up event pages as needed
Assist with outlet asset printing/production when required
Proactively send reservation confirmations via WhatsApp to all weekend bookings 24 hours in advance
Requirements:
Basic Mandarin skills to handle reservation calls
Proven experience in customer service reservations or guest relations preferably in hospitality events or F&B
Familiarity with CRM or reservation systems; experience with ManyChat is a strong plus
Excellent written and verbal communication skills
Highly organized detail-oriented and capable of multitasking in a fast-paced environment
Comfortable using social media platforms (Instagram Facebook) and WhatsApp Business
Strong interpersonal skills and a guest-first attitude
Availability to work weekends and during peak hours
Knowledge of Singapore s hospitality scene and concierge networks is a plus
Independent Contractor Perks:
HMO coverage (available in eligible locations)
Permanent work-from-home setup
Immediate hiring
Steady freelance opportunity
Basic Mandarin skills to handle reservation calls Proven experience in customer service, reservations, or guest relations preferably in hospitality, events, or F&B Familiarity with CRM or reservation systems; experience with ManyChat is a strong plus Excellent written and verbal communication skills Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment Comfortable using social media platforms (Instagram, Facebook) and WhatsApp Business Strong interpersonal skills and a guest-first attitude Availability to work weekends and during peak hours Knowledge of Singapore s hospitality scene and concierge networks is a plus
Education
N/A
Employment Type
Full Time
