Telecaller Female ( Jaipur)
Telecaller Female ( Jaipur)
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
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Telecaller also known as a Telephone Operator or Telemarketer is a professional who communicates with customers or potential customers over the phone to promote products or services generate leads gather feedback or provide customer support. They are the voice of a company and play a crucial role in building customer relationships and driving sales.
Key Responsibilities:
Outbound Calling: Making calls to potential customers to introduce products/services explain features and generate interest.
Inbound Call Handling: Addressing customer inquiries resolving issues and providing support on incoming calls.
Lead Generation and Follow-up: Identifying potential leads through various channels and nurturing them into sales opportunities.
Sales and Persuasion: Persuading customers to make purchases or schedule appointments.
Customer Relationship Management: Building rapport with customers understanding their needs and providing solutions.
Data Management: Maintaining accurate records of customer interactions and updating databases.
Meeting Targets: Achieving daily/weekly/monthly call targets and contributing to team performance.
Feedback Collection: Gathering customer feedback to improve products or services.
Complaint Resolution: Addressing customer complaints professionally and efficiently.
Product Knowledge: Staying updated on product information and industry trends.
Compliance: Adhering to telecalling scripts and company policies.
Essential Skills:
Communication Skills: Excellent verbal communication active listening and persuasive speaking abilities.
Interpersonal Skills: Building rapport empathy and handling difficult conversations.
Sales Skills: Persuasion negotiation and closing deals.
Problem-Solving Skills: Identifying and resolving customer issues effectively.
Adaptability: Adjusting communication style based on the situation.
Resilience: Handling rejection and maintaining a positive attitude.
Technical Proficiency: Basic computer skills and familiarity with CRM software.
Research Skills: Gathering information about customers and products.
Record-Keeping: Maintaining accurate call logs and customer data.
Employment Type
Full Time
Key Skills
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