Client Systems Specialist

Bethel School District 403

Posted on : 07-08-2025

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1 Vacancy

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Job Location

Spanaway, WA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-08-2025

Job Description

Position Type:
Professional - Technical

Date Posted:
8/4/2025

Location:
TECHNOLOGY

Closing Date:
08/19/2025

The Client Systems Specialist is a critical member of the Technology Services team responsible for the configuration deployment and ongoing support of end-user computing devices across the district. This includes configuring mobile devices desktop systems and operating environments across iOS Windows and ChromeOS platforms. The position ensures that all client systems are deployed securely function reliably and align with both instructional and operational needs. By leveraging enterprise-grade mobile device management (MDM) platforms such as Jamf Pro Microsoft Intune and Google Admin Console the Specialist facilitates scalable policy-driven management of Bethels large enterprise fleet.

In collaboration with infrastructure cybersecurity and support teams the Client Systems Specialist plays a key role in maintaining compliance with security policies delivering an excellent customer experience and implementing software and operating system updates. The role requires deep technical expertise strong troubleshooting abilities and a strategic mindset to assess the impact of system changes and evolving technology standards. This position supports district initiatives through careful planning proactive communication and hands-on leadership in device deployment and lifecycle management.

ESSENTIAL JOB FUNCTIONS

Configure enterprise mobile device management (MDM) systems including Jamf Pro Microsoft Intune and Google Admin Console to support secure scalable and policy-driven management of client devices.
Process the lifecycle of end-user computing devices including provisioning configuration deployment compliance monitoring patch management and retirement.
Collaborate with infrastructure cybersecurity and support teams to implement and enforce device compliance policies encryption access control and monitoring standards.
Configure maintain and troubleshoot the districts web content filtering (WCF) systems to ensure alignment with acceptable use policies enforce SSL decryption and filtering rules perform traffic analysis and investigations and maintain compliance with security and privacy requirements across all client devices.
Apply technical expertise to support major initiatives related to client systems such as OS and application upgrades SCCM-to-Intune migrations and 1:1 technology rollouts ensuring minimal disruption and maximum user readiness.
Develop and maintain automated deployment workflows and scripting (e.g. PowerShell Bash Python etc) to streamline device onboarding software installation and user configuration.
Provide Tier III support for escalated device application and configuration issues from help desk and field technicians.
Assist with coordinating and communicating device platform updates changes and testing plans to technical teams and impacted departments.
Monitor system dashboards logs alerts and analytics to proactively identify and resolve issues affecting device health performance or compliance.
Create and maintain technical documentation user guides standard operating procedures (SOPs) and knowledge base articles.
Support the development and enforcement of Bring Your Own Device (BYOD) policies ensuring secure access content filtering and policy compliance for personal devices.
Serve as a subject matter expert (SME) for mobile and desktop device management in district planning efforts related to technology infrastructure and instructional technology.
Provide guidance and technical expertise in the evaluation selection and implementation of new device platforms tools and deployment technologies.
Train and mentor Tier I and Tier II technical staff in device configuration management platforms and troubleshooting protocols.
Coordinate with vendors and external partners for device support licensing escalated technical issues and device warranty or service needs.
Ensure compliance with federal state and district regulations and policies related to data privacy security accessibility and acceptable use.
Participate in change management and governance processes documenting risks mitigation strategies and stakeholder communication plans.
Maintain confidentiality of student staff and district data by adhering to all applicable privacy laws security protocols and internal policies related to data access storage and transmission.

MINIMUM QUALIFICATIONS

Education and Experience

Associates degree in Information Technology Computer Science Business Administration or a related field.
Equivalent combination of education training and professional experience may be considered in lieu of a degree.
Minimum of three (3) years of professional experience in Information Technology or a related field including at least two (2) years of hands-on experience with mobile device management (MDM) platforms such as Jamf Pro Microsoft Intune or similar tools.
Proven experience supporting and managing large-scale device deployments (10000 devices) across iOS Windows and ChromeOS environments including application deployment OS configuration and software packaging in a K12 or enterprise setting.
Demonstrated expertise implementing and supporting Apple School Manager JAMF Pro Google Workspace and/or Azure AD integrations with strong operational knowledge of network and endpoint security policies including encryption certificate-based authentication and access control.
Experience serving as a Tier III support resource troubleshooting complex device issues leading or coordinating projects documenting workflows and effectively communicating with technical teams and stakeholders.
Familiarity with SCCM and Windows deployment services including Windows 10 to Windows 11 transitions and prior experience applying testing/QA methodologies to production environments using best-practice testing workflows.

Required Knowledge Skills and Abilities

Expertise in mobile operating systems including iOS iPadOS Windows 10/11 and ChromeOS.
In-depth knowledge of mobile device management (MDM) systems particularly Jamf Pro Microsoft Intune and Chrome Admin Console.
Strong understanding of enterprise deployment strategies including application packaging OS imaging and automated provisioning workflows.
Proficient with Apple School Manager Apple Business Manager Google Workspace for Education and Azure Active Directory integration.
Advanced troubleshooting skills with the ability to diagnose and resolve complex technical issues across multiple device platforms.
Thorough understanding of network security device compliance certificate-based authentication and endpoint encryption practices.
Familiarity with Zero-Touch Deployment Automated Device Enrollment (ADE) Autopilot and other device onboarding technologies.
Ability to analyze and apply vendor patch notes and updates to determine impact on the production environment and initiate timely rollouts.
Experience with Windows deployment tools and frameworks including SCCM and Windows Autopilot as well as transitions from SCCM to Intune.
Knowledge of enterprise infrastructure architecture including virtual and physical servers storage technologies and authentication systems.
Clear effective verbal and written communication skills with the ability to translate technical concepts for non-technical stakeholders.
Ability to write and maintain documentation technical workflows policies and user-facing support materials.
Project coordination and planning skills including experience managing timelines resources and cross-functional collaboration.
Strong organizational and time-management abilities capable of managing multiple projects simultaneously under deadline.
Familiarity with change management processes and best practices for incident response and resolution.
Commitment to customer service with a demonstrated ability to support instructional and administrative end-users in an educational setting.
Continuous learning mindset with the ability to stay current on emerging mobile and client technologies cybersecurity trends and device management tools.

Licenses/Special Requirements
Requires fingerprinting and background check to determine that there have been no convictions involving physical molestation abuse injury and neglect of a minor. Must complete training in and adhere to district infection control plan.

REPORTING RELATIONSHIPS
Reports to the Manager Client Support Services

MENTAL DEMANDS
Required to meet inflexible deadlines and work well under pressure; requires visible concentration; and required to deal with distraught demanding and frustrated people in a professional manner.

PHYSICAL DEMANDS
Required sitting and standing for prolonged periods; exposed to computer monitor for prolonged periods; dexterity and precision required in the operation of a computer. Physical activity may be required which may include moderate lifting.

CONDITIONS
The preceding list of essential functions qualifications and demands is not exhaustive and may be supplemented as necessary.

UNIT AFFILIATION
This is a non-union Specialist Level 2 exempt position.

WAGES AND BENEFITS
Click hereto access details on the following:

Salaries/Wages - $97360.00/annual salary
Insurance
Retirement Plans
Paid Time Off or Vacation
Paid Holidays
Other Compensation

Non-Discrimination Policy
Bethel School District does not discriminate in any programs or activities on the basis of sex race creed religion color national origin age veteran or military status sexual orientation gender expression or identity disability or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Compliance / Gender-Inclusive Schools Coordinator Debbie Carlman 253.800.2019; Title IX Coordinator Mel Boyd 253.800.2029; and 504 Coordinator Melissa Munson-Merritt 253.800.2301. All individuals may be reached at this address: 516 176th Street East Spanaway WA 98387.

Title IX inquiries may also be directed toward the U.S. Department of Education Office for Civil Rights (OCR): Information about the nondiscrimination and sex-based discrimination policies and grievance procedures and how to report a concern or complaint:.

Application Procedure:
Apply online

Required Experience:
Unclear Seniority

Employment Type

Full Time

Company Industry

Key Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Action Plans

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Service

Client Satisfaction

Client Management

Procedures

Service Level Agreements

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About Company

Bethel School District 403

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