Operations Technician
Operations Technician
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Salary Not Disclosed
1 Vacancy
Job Description
About Astrohaus
Astrohaus is a small team headquartered in Metro Detroit MI that creates innovative consumer products at the intersection of art technology productivity and design. The company was founded in 2014 and has grown to become a leader in the smart typewriter space with its Freewrite family of products.Accolades: Freewrite products have won several awards and in 2021 the Smart Typewriter entered the Science Museum Londons permanent Printing & Writing Collection becoming the first digital typewriter to be added to the collection.
Read about the Freewrite family at inThe Atlantic Wired and many other publications.
See for how to make your application stand out.
Job Role
Were seeking a detail-oriented highly organized and proactive Operations Technician to join our small this role youll be onsite at our warehouse in Royal Oak Michigan working closely with our Operations Manager to ensure smooth day-to-day operations.About You
- Youre an excellent verbal and written communicator and feel comfortable talking to anybody.
- Youre highly organized and take pride in your efficiency.
- You enjoy physical task-oriented work like device disassembly and assembly soldering order picking and packing labeling and shop organizing. You must be comfortable moving around and lifting up to 50 pounds.
- Youre tech-savvy and arent afraid of a soldering iron.
- You care about quality accuracy and delivering a great customer experience.
- Youre a problem solver and arent afraid to dig in and fix somethingliterally.
- Youre dependable self-motivated and thrive in a fast-moving environment.
Responsibilities
- Device Repair: Receive diagnose and repair returned devices following documented processes.
- Shipping & Receiving: Handle incoming sea shipments and deliveries log new inventory and maintain an organized warehouse space.
- Order Fulfillment: Pick pack and ship customer orders daily Monday through Friday ensuring accuracy and timeliness. Typical volume is 20-50 orders per day.
- Inventory Management: Monitor and manage inventory levels update stock counts and restock as needed. Hand counts of all inventory must be completed at the end of each month.
- Shopify Maintenance: Update order statuses inventory product listings and handle basic edits within Shopify.
- Returns & Exchanges: Process returns and warranty claims efficiently ensuring fast turnaround.
- Process Improvement: Identify opportunities to streamline fulfillment or repair workflows.
- Documentation: Maintain clear records of orders repairs and inventory movement.
Qualifications
- 13 years of experience as a tech in operations fulfillment administration and/or project coordination roles.
- Excellent organizational written and verbal communication skills.
- Proven ability to manage own schedule and work effectively with minimal supervision.
- Strong attention to detail and a proactive mindset.
- Comfort with ambiguity and willingness to learn new tools and systems.
- A collaborative approach with a willingness to help wherever needed.
- Demonstrated interest in technology have you made your own electronic projects
- Experience working with productivity and communication tools like Slack Shopify Outlook Shipstation Aftership etc.
Location
This position is based in the Metro Detroit area and requires Monday through Friday onsite presenceat Astrohaus headquarters in Royal Oak Michigan.Required Experience:
Manager
Employment Type
Full-Time
