Associate Systems Engineer - ServiceNow Platform

Job Description:

Role Description:

We are looking for a motivated and enthusiastic person to join our IT service management team. As an Associate System Engineer you will assist in the analysis design development and implementation of ServiceNow applications and modules.

Under the guidance (if needed) of senior BAs this individual will learn to gather analyze and document requirements for various ServiceNow implementations ensuring that solutions align with business objectives and best practices.

This is a great opportunity to start their career in the ITSM domain and gain expertise in the ServiceNow platform.

Qualification & Experience:

We seek out curious minds. We value attention to detail and we care deeply about outcomes. Were looking above all for passionate people eager to learn willing to share establishing innovative ways of working and influencing culture change.

Are you ready to share this exciting challenge with us

• Passion for the web open source development and leading the development in India on web development & analyst aspects

• 0-2 years of experience in front end and web solutions

• Bachelors degree in Computer Science Information Technology or related field.

PRIMARY:

To be successful in this job the Developer/Analyst must accomplish the following results:

• Basic understanding of IT Service Management (ITSM) concepts and processes.

• Familiarity with JavaScript and web technologies (HTML CSS).

• Good analytical and problem-solving skills.

• Strong communication and teamwork abilities.

• Eagerness to learn and adapt to new technologies.

• Demonstrated strong ability to troubleshoot technical issues.

• Passion for delivering excellent customer service.

• Object-oriented programming skills (JavaScript and Java.)

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.

• Ability to work with high-value customer administrators and developers.

GOOD TO HAVE :

• Completed ServiceNow Certified System Administrator (CSA) or related training

• Internship or project experience on ServiceNow or similar platforms

• Exposure to ServiceNow platform through certification or training.

• Knowledge of REST APIs and integrations

• Understanding of Agile Methodology.

Roles & Responsibility :

Requirements Gathering Support :

• Translate complex business needs into clear concise and actionable technical specifications.

• Learn to document functional and non-functional requirements user stories and acceptance criteria.

• Support the creation of process flow diagrams use cases and other relevant documentation.

ServiceNow Platform Understanding :

• Develop a foundational understanding of the ServiceNow platform its core modules (e.g. ITSM CSM HRSD ITBMetc) and its capabilities.

• Learn how to navigate the ServiceNow interface and understand basic configuration concepts.

Documentation & Reporting :

• Maintain accurate and up-to-date project documentation including requirements design specifications and test plans.

• Assist in generating basic reports and dashboards within ServiceNow.

Testing Support :

• Support User Acceptance Testing (UAT) activities helping to gather feedback and validate system functionality.

• Assist in creating test scenarios and test cases.

Collaboration & Communication :

• Learn to communicate effectively with business stakeholders developers and project teams.

• Participate in team meetings sprint planning and other agile ceremonies.

Learning & Development :

• Actively participate in training programs self-study and mentorship to enhance ServiceNow and business analysis skills.

• Stay updated on new ServiceNow features and industry best practices.

Success Metrics :

Success will be measured in a variety of areas including but not limited to

Learning & Certification

• Platform Knowledge & Hands-On Skills

• Ownership of mini-projects

• Team Collaboration & Communication

• Time taken to resolve issues independently

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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