Behind the Meter - Customer Experience Specialist
Behind the Meter - Customer Experience Specialist
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Job Description
In this role youll be at the heart of our customer journey championing exceptional service and ensuring every interaction leaves a positive impression. Youll wear many hats from problem-solver to communicator all while keeping our customers informed supported and delighted. Heres a snapshot of what youll be owning day-to-day:
Your Key Accountabilities
- Respond promptly and clearly to customer questions about solar batteries installations and subscriptions
- Guide customers smoothly through pre- and post-installation steps including scheduling and updates
- Support billing payment plans financial difficulties and subscription management
- Log technical issues accurately for quick resolution by engineering teams
- Deliver empathetic engaging customer experiences across voice email SMS and chat channels
- Resolve inquiries on first contact and confidently manage escalations to successful outcomes
- Identify and suggest improvements to enhance processes and service delivery
- Manage customer accounts billing cycles invoices payments and collections efficiently
- Keep all customer data and interactions up-to-date in Intellihub systems
- Help create clear customer-friendly communication templates and scripts
- Be a flexible proactive team player committed to our growing business and brand
- Maintain NETCC compliance and promote a safe healthy work environment
Qualifications :
About you
- Exceptional communication and interpersonal skills both written and verbal.
- Ability to build rapport and provide exceptional service to customers.
- Strong active listening skills and the ability to understand customer needs.
- Problem-solving skills and the ability to find solutions to customer inquiries.
- A passion for renewable energy and sustainability is a plus.
- Basic technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum capability to learn and absorb technical information
- Prior experience in a fast-paced sales & customer service environment
- Proficient in Microsoft Office Suite (Word Excel Outlook).
- Super organised ability to prioritise tasks manage time effectively and meet deadlines.
- An amazing team player who lives our Intellihub values; Look after each other Do the right thing Be bold Be brave Together we own it.
Additional Information :
Sound exciting Join a company with an incredible culture endless growth opportunities and flexible hybrid working. Apply now and help shape the future of energy!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
