Were seeking a detail-oriented Network Records Specialists I to handle 811 Locate Ticket Screening which will support damage prevention efforts and safe utility excavation in the Orlando FL this hybrid role (in office TuesdayThursday; work from home Monday & Friday) youll manage a high volume of 811 locate tickets and play a key role in ensuring company assets are protected. This is a fast-paced environment requiring strong organizational skills digital print interpretation and experience with high-volume ticketing systems. Key Responsibilities
Screen and assess incoming 811 locate tickets for completeness and accuracy.
Prioritize tickets and route them to the appropriate internal/external teams.
Cross-reference ticket data with GIS systems and internal asset databases.
Communicate with contractors locators and internal teams to clarify ticket scope.
Escalate potential conflicts or risks appropriately.
Maintain comprehensive records of ticket activity and resolution.
Assist with tracking system updates and related documentation.
Support internal damage prevention initiatives and training.
Collaborate with construction and network teams for accurate ticket responses.
Handle administrative tasks related to reporting and documentation.
Experience & Requirements: High School Diploma or equivalent requiredtechnical training in GIS telecom or utility locating preferred. 12 years of experience in utility locating construction telecom or related field. Previous experience with the 811 system and damage prevention processes strongly preferred. High-volume ticketing or call center background desired (200 tickets/day) Key Skills: Experience reading digital prints/design documents. Strong attention to detail and task prioritization. Ability to interpret utility maps and ticket data. Excellent communication and customer service skills. Basic knowledge of underground utility systems. Proficiency with Microsoft Excel GIS platforms and ticketing tools. Self-motivated with the ability to manage multiple tasks independently. Safety-first mindset and familiarity with compliance procedures. *** Candidates must have current eligibility to work compliantly in the USA unfortunately no visa sponsorships transfers OPTs or C2C can be considered at this time for this opportunity. ***
What We Do WereTelecom Infrastructure Staffing Specialists. TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors employees and project services to businesses. Our specialization includes telecom network & infrastructure staffing deployments including planning analysis design implementation operations and maintenance.
Eligibility: Candidates must have current eligibility to work in the USA. Unfortunately visa sponsorship transfers OPTs or C2C arrangements cannot be accommodated for this opportunity.
Benefits: Employees (and their families) have a choice of plans to purchase and enroll including medical/vision minimum essential coverage and/or dental. Employees can enroll in our companys 401k plan after meeting the enrollment criteria.
Technologies We support: Wireless:4G5G LTE iDAS/oDAS Small Cell VoLTE IOT Microwave NOC BTS (Base stations) Wireline:BroadbandFiber Outside Plant (OSP)CATVswitching (MSC CO) transport and provisioning
About Us: Formed by industry veterans in 2005 TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.
TekCom Resources Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission: As technical staffing experts we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity: TekCom Resources Inc. is a WBENC Certified Womens Business Enterprise.
TekCom Resources Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business keeping with this commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact:.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.