Application Support Engineer (12m FTC)
Application Support Engineer (12m FTC)
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Job Description
About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic Discretionary and Solutions offerings. Powered by talent and advanced technology our single and multi-manager investment strategies are underpinned by deep research and span public and private markets across all major asset classes with a significant focus on alternatives. Man Group takes a partnership approach to working with clients establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker and is a constituent of the FTSE 250 Index. Further information can be found at.
* As at 31 March 2025
We are looking for an experienced Support Engineer for a 12month FTC role with an in-depth experience of 1st & 2nd line Application support for multiple applications. This is a unique opportunity to gain challenging and interesting experience in a role that covers a wide range of asset classes traded by five specialist investment engines at Man working closely with Business users across Front Middle & Back office business teams.
Youll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.
The Role
Responsible for ensuring the smooth running and stability of Mans investment management business systems and infrastructure including both in house developed and third party tools.
Proactive monitoring of critical systems investigation triage resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout. Providing on call and out of hours support as the business requires and DR tests as and when needed. Assist Development teams in testing bug fixes and enhancements to current systems.
Take ownership of upgrading and maintenance of 3rd party applications that are fully managed by Support team. Be an active member of project teams supporting them in project management tasks such as planning reporting testing go-live etc.
Role Responsibilities
- First point of contact for business stakeholder issues - identify processing requirements and communicate progress
- Provide 1st/2nd level application support with appropriate escalation to development infrastructure or third-party teams
- Record own and resolve issues using ticketing systems while following through to completion
- Write and test SQL scripts schedule releases and implement bug fixes across environments
- Monitor business systems create/modify alerts and influence monitoring best practices
- Manage incidents and problems including post-incident reviews and follow-up tasks
- Analyze risk/impact of tasks and prioritize accordingly
- Support Production UAT and Development environment continuity
- Implement change controls and participate in disaster recovery planning
- Maintain up-to-date procedures and policies in knowledge base
- Work with internal/external auditors and provide technical reports to management
- Provide on-call/out-of-hours support as required
- Identify recurring issues requiring development effort and escalate appropriately
Key Competencies
Essential Skills
- Database: Good SQL scripting skills with MS SQL Server or Oracle
- Operating Systems: Windows 11 Windows Servers UNIX or Linux.
- Application: Experience in or support of Trading Portfolio management Risk Settlements Reconciliation applications.
- Market knowledge: Good working knowledge of financial markets and instruments with broad asset class understanding through previous experience within the financial services sector.
Desirable Skills
- Experience ecosystem
- Scripting skills Unix RegEx Powershell
- Prior experience of working with:
- Nagios Splunk ELK stack Grafana Prometheus
- BitBucket Git Octopus
- MSMQ Kafka IBM MQ
- Automate Enterprise (Help Systems)
- Salerio (COR Financials)
- SWIFT Message Types
Personal Attributes:
- Strong analytical and problem-solving skills with ability to assess risk and impact
- Excellent communication skills for stakeholder management and technical reporting
- Detail-oriented with commitment to following procedures and maintaining documentation
- Collaborative team player who can develop into a go-to technical resource
- Adaptable and committed to adding value across all aspects of the role
Inclusion Work-Life Balance and Benefits at Man Group
Youll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives partnerships and programmes youll find opportunities to grow develop your talents and help foster an inclusive environment for all across our firm and industry. Learn more at have opportunities to make a difference through our charitable and global initiatives while advancing your career through professional development and with flexible working arrangements available too. Like all our people youll receive two annual Mankind days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements pension/401k life and long-term disability coverage group sick pay enhanced parental leave and long-service leave. Depending on your location you may also enjoy additional benefits such as private medical coverage discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race color creed national origin ancestry religion disability sex gender identity and expression marital status sexual orientation military or veteran status age or any other legally protected category or status in accordance with applicable federal state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us please contact.
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic Discretionary and Solutions offerings. Powered by talent and advanced technology our single and multi-manager investment strategies are underpinned by deep research and span public and private markets across all major asset classes with a significant focus on alternatives. Man Group takes a partnership approach to working with clients establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker and is a constituent of the FTSE 250 Index. Further information can be found at.
* As at 31 March 2025
Required Experience:
Contract
Employment Type
Full Time
