Valet Parking Shift Supervisor
Valet Parking Shift Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
The Valet Parking Shift supervisor provides our Valet & Parking Operations with the necessary leadership to ensure our staff is excited and motivated to provide a memorable and legendary experience for all our guests.
KEY JOB FUNCTIONS:
- Greets everyone at all times. Smiles makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
- Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring training and process/procedure development.
- Responsibilities include valet car parking/retrieval garage and parking oversight cashiering coat checking and shuttle services.
- Owns the Valet area arrival experience including cleanliness customer facing signage and directional audio/visual components and ensures the highest level of welcoming and promptness from staff.
- Assists in the development and implementation of goals and objectives for the Valet department.
- Implements departmental procedures and policies to ensure efficient safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
- Investigates follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.
- Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
- Maintains and review tracking and logging processes to measure and monitor productivity and capacity.
- Engages in and drives all aspects of leading employees including hiring training evaluating coaching counseling recognition team building and development team members.
- Other job duties as assigned.
EDUCATION and/or EXPERIENCE:
- Must be at least 21 years of age.
- High school Diploma or Equivalent
- 2 years in customer service industry with a clear passion for service.
- Prior valet or hospitality supervisor experience a plus
QUALIFICATIONS:
- 1 year in Valet leadership preferred.
- Demonstrated ability to communicate effectively both verbal and written.
- Demonstrated ability to deal effectively with employees at all levels.
- Strong organizational and analytical skills.
- Computer literacy.
- Must possess a valid drivers license and qualify for/obtain all necessary company licensing and insurance coverage
COMPENSATION & BENEFITS:
- Salary Range: $50k - $55k (Bi-weekly Pay Dates)
- PTO 401(k) Medical Dental Vision Life & Disability
Required Experience:
Manager
Employment Type
Part-Time
