Quality Claim Engineer
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Job Location:
Sant'Antonio - Italy
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Quality Claim Engineer is responsible for managing customer quality claims ensuring proper root cause analysis coordinating corrective and preventive actions and maintaining high standards of product quality and customer satisfaction. The role acts as a key interface between the customer and internal departments supporting continuous improvement initiatives.
Main Responsibilities
Receive analyze and manage customer quality claims in a timely and professional manner..
Prepare and maintain detailed technical reports.
Coordinate and monitor corrective and preventive actions across departments.
Collaborate closely with Production R&D Quality Assurance Logistics and After-Sales teams.
Maintain clear and proactive communication with the customer throughout the claim resolution process.
Support internal and external quality audits.
Analyze claim trends and KPIs to identify recurring issues and propose improvements.
Participate in Continuous Improvement Programs.
Qualifications :
Education:
Degree in Engineering (preferably Mechanical Industrial Materials or similar).
Experience:
25 years of experience in a similar role within Quality After-Sales Production or Technical Support.
Proven experience in managing customer complaints and technical problem-solving.
Technical Skills:
Good understanding of manufacturing processes and materials.
Familiarity with ERP systems and QMS platforms (e.g. SAP Salesforce ISO 9001).
Strong analytical and problem-solving skills.
Languages:
Fluent English; other languages are a plus.
Soft Skills:
Strong communication and interpersonal skills.
Customer-oriented mindset with high attention to detail.
Ability to work independently and manage priorities under pressure.
Team player with a proactive and flexible approach
Additional Information :
If you feel confident in the position dont hesitate to apply
take a look!
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity marital status national origin or ancestry age disability or any other protected class
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- APQP
- Quality Assurance
- Six Sigma
- ISO 9001
- PPAP
- Minitab
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Management
- As9100
- Manufacturing
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
